Funeral Homes Answering Services

How Important Is That First Call For Your Funeral Home?

“You never get a second chance to make a first impression,” so goes the ad slogan turned a universal chunk of wisdom. It’s true, too, especially when it comes to your funeral home clients. When someone calls you, it’s because something awful has happened or that they know they need to pre-plan their own [...]

How Important Is That First Call For Your Funeral Home?

Top 3 Protocols For Funeral Home Call Answering

When someone close to you passes away, it may be your job to take care of their final arrangements. Maybe you call up the funeral home that your loved one asked you to use and you’re not only greeted by a recorded message, but also there is no way to leave a message. What [...]

Top 3 Protocols For Funeral Home Call Answering

3 Ways Funeral Homes Provide Customer Service To Families, Callers

There’s nothing more fundamental to the survival of a funeral home than really good customer service. From the moment a caller first makes contact to the point where they’ve gotten what they came for, it’s vital that your funeral home customer service game is on point. After all, according to Forbes, your funeral home business [...]

3 Ways Funeral Homes Provide Customer Service To Families, Callers

4 Rules For Your Funeral Home Phones

The sound of a ringing phone against the quiet hush of a funeral home can be jarring, but it’s also a necessary means of communication for both potential and existing clients. What can be even more jarring, though, is when the phone is answered in a way that conveys even a whiff of incompetence [...]

4 Rules For Your Funeral Home Phones

Focus On Families’ Needs

Focus On Families’ Needs First with a Funeral Answering Service Running your funeral home can be demanding, asking you to care for clients, vendors, friends of the deceased, the community and anyone else who might wander through all at the same time. It can be difficult to find a way to focus on families’ [...]

Focus On Families’ Needs

Mortuary Answering Service: 3 Questions To Ask

  Choosing a quality mortuary service answering service (or mortuary answering service) is a serious undertaking. After all, you need operators who can truly empathize with your callers while still remaining professional. Death can be a difficult topic for many people, even for funeral home directors, especially when a significant portion of their duty requires [...]

Mortuary Answering Service: 3 Questions To Ask

What Does A Funeral Directors Answering Service Do?

  Being a funeral director is a major responsibility, especially when it comes to helping bereaved families and friends. It can be very difficult to juggle the various duties your job demands by yourself, especially if your funeral home is still small and your staff is limited to those most crucial roles. You don’t want [...]

What Does A Funeral Directors Answering Service Do?

4 Ways Answering Services Help Funeral Homes Better Serve Families

  Your funeral home’s first and foremost goal is to service the families that come to you in need. Whether that means helping them pre-arrange a funeral for themselves or make final arrangements for a loved one, it’s a difficult task that requires compassionate listening and a caring response. When you have a lot of [...]

4 Ways Answering Services Help Funeral Homes Better Serve Families

What Can A Funeral Director Answering Service Do?

When there’s a death, families may be left with many questions and not enough answers. One of the last places they expect to encounter a cold, impersonal voicemail box is their funeral home’s telephone system. Instead of adding any more stress and confusion to a grieving family’s difficult time, you should have someone available [...]

What Can A Funeral Director Answering Service Do?