Small Business Tips

Four Ways To Increase Telephone Sales

Telephone sales can be some of the most challenging work you’ll ever do. Even if you’re not cold-calling strangers at random, it’s more of an art than a science -- but there are some ways to improve your odds of closing a deal or convincing a customer to stop by your location. Before you [...]

Four Ways To Increase Telephone Sales

Is Social Media Worth It For Small Businesses?

Social media is the place to be for small businesses -- or so it would seem. With Twitter’s 320 million and Facebook’s 1.59 billion active monthly users, there’s a very real reason that social media calls to small business. The potential to reach anybody who’s anybody online is beyond tempting, especially with the lower prices [...]

Is Social Media Worth It For Small Businesses?

Three Ways Small Businesses Are Upping Their Customer Service Game

Sometimes, it feels like small businesses are being swallowed up by Internet giants, but the truth is that your small business is just as viable today as it was 10 years ago -- if you’ve been keeping up with customer service expectations. With immediate access to product information, research and reviews, customers are more educated [...]

Three Ways Small Businesses Are Upping Their Customer Service Game

Three Marketing Musts Every Startup Needs

Launching a startup is an exciting venture into the business space, and if your marketing is up to the challenge, you could go far. Although you’ll probably come up with plenty more as you work through your launch, these three things are start-up marketing musts: Press Kits. Don’t have a press kit yet? Without one, [...]

Three Marketing Musts Every Startup Needs

4 Key Customer Service Musts For Businesses Of All Sizes

Of course, you want to make your customers happy and keep them that way, but for some companies, walking the line between delighting a few customers and simply meeting the expectations of a lot of customers can be tricky. There’s nothing more motivating than dollars and cents, though, so when American Express discovered that customers [...]

4 Key Customer Service Musts For Businesses Of All Sizes

Have You Asked Your Customers What They Want?

  When you started your business, you had a particular idea about the kind of place you wanted it to be. You knew what products or services you’d be offering, how you’d spread the word and how you’d treat your customers when they did come through the door -- but since you put out the [...]

Have You Asked Your Customers What They Want?

What Does ‘The Cloud’ Have To Do With Your Business? (Part 2 of 2)

This is part two in a two-part series. Read part one here. In part one of this two-part blog series, we discussed several of the benefits of moving your business to The Cloud, but there’s so much more to know about what The Cloud has to do with your company. For example, we didn’t yet [...]

What Does ‘The Cloud’ Have To Do With Your Business? (Part 2 of 2)

What Does ‘The Cloud’ Have To Do With Your Business? (Part 1 of 2)

This is part one in a two-part series. Read part two here. In this crazy world, change is almost constant, especially when it comes to businesses and business tech. It seems like only yesterday that being able to put your products online in front of a global audience was super futuristic -- now everybody who’s [...]

What Does ‘The Cloud’ Have To Do With Your Business? (Part 1 of 2)

5 Ways an Answering Service Can Make the Holidays Less Stressful

There are no two ways about it, for as exciting and invigorating and downright profitable the holiday season can be, it’s also an incredibly stressful time for business owners. Trying to juggle the increased needs of your customer base along with family obligations can feel like an impossible venture sometimes, but there are ways to [...]

5 Ways an Answering Service Can Make the Holidays Less Stressful

What Does Good Customer Service Look Like?

If there was only one thing a business could do to help themselves grow, it would be to provide good customer service. According to American Express’s 2014 Global Customer Service Barometer, an increasing number of customers believe that businesses are paying less attention to providing good customer service and 29 percent surveyed revealed that [...]

What Does Good Customer Service Look Like?