Small Business Tips

How Smartly Are You Using Call Forwarding?

Hiring an answering service to help ensure all your calls are answered in a timely manner and that appointments are being set without delay is a great way to improve your customer service level. In fact, customers have told eMarketer that although they use the phone more often to handle customer service issues, they [...]

How Smartly Are You Using Call Forwarding?

It’s The Holiday Answering Service Time Of Year

Retailers everywhere are gearing up for another busy holiday sales season, but you should be making plans for the glut of calls you’re likely to experience as a result of busy shoppers searching in a frenzy for the perfect gift. Whether you’re suddenly seeing a spike in gift card sales or inventory that’s moving out [...]

It’s The Holiday Answering Service Time Of Year

Three Signs It’s Time To Hire An Answering Service

Knowing just when to leap and when to hold back is one of the most important skills any business owner will learn, but when it comes to partnering with an answering service, it can be tricky to find that perfect jumping-off spot. Hiring an answering service means your business is growing and expanding, but doing [...]

Three Signs It’s Time To Hire An Answering Service

Now’s The Time To Plan For Your Holiday Answering Service

We don’t have to tell you how busy and, yes, chaotic the holiday season can become for small businesses, service providers, medical practices and any organization that relies heavily on the phone. We also don’t have to tell you that the holiday season is supposed to be about spending more time with family and [...]

Now’s The Time To Plan For Your Holiday Answering Service

After the Call: How Answering Services Continue Influencing Sales

This is part two in a two-part series. You can read part one here. In part one of this two-part series on the connections between answering services and sales, we discussed the many direct ways that your answering service partner can influence your sales numbers, from offering inbound sales experts to optimizing suggestive sales opportunities. [...]

After the Call: How Answering Services Continue Influencing Sales

What’s The Connection Between Answering Services & Your Sales?

This is part one in a two-part series. You can read part two here. It’s vital that every part of your small- to medium-sized business is able to do double duty in order to keep your budget purring like a well-oiled machine. Your answering service, for example, can help increase your sales in ways that [...]

What’s The Connection Between Answering Services & Your Sales?

Three Ways to Get Back-to-Basics with Your Marketing Efforts

There are lots of offline ways to reach people who want your products. In this post, we explore some more back-to-basic marketing approaches that are still extremely relevant in the 21st century. Just because everybody’s marketing on the Internet doesn’t mean that’s the only place to go. These are also still valid arenas in which [...]

Three Ways to Get Back-to-Basics with Your Marketing Efforts

It’s Not Too Early To Start Growing Your Business With Social Media

With over one billion active users on Facebook alone, it’s clear that social media is a party that’s not going anywhere any time soon. Like any media with a massive reach, your customers are going to expect that you’re there, somewhere, in the mix. After all, it’s never too early to start growing your business [...]

It’s Not Too Early To Start Growing Your Business With Social Media

6 Ways Your Small Business Can Use The Phone To Grow (Part 2 of 2)

This is part two in a two-part series. Read part one here. In part one of this two-part series on growing your small business using your telephone, we discussed ways to be more present for your callers. Year after year, customers say this one of their biggest issues with businesses -- they want to [...]

6 Ways Your Small Business Can Use The Phone To Grow (Part 2 of 2)

6 Ways Your Small Business Can Use The Phone To Grow (Part 1 of 2)

This is part one in a two-part series. Read part two here. Customers have more options than ever as the world continues to shrink and companies across the globe are easier and easier to do business with – but that shouldn’t deter you from offering the very best service you can. In fact, customers [...]

6 Ways Your Small Business Can Use The Phone To Grow (Part 1 of 2)