Business

The Biggest Mistake Small Business Owners Make, Says Forbes

Small businesses are vital to the economy, but keeping one up and running in the early years is also a minefield full of ways to destroy the shaky balance you’ve managed to establish. That doesn’t mean you’re doomed to failure, but like any small business owner, there are probably a few areas that could [...]

The Biggest Mistake Small Business Owners Make, Says Forbes

3 Ways Your Customer Experience Could Be Better

You’ve worked hard to earn the customers who come knocking at your door (real or virtual), but sometimes you get the idea that those same people really want a little more than what you’re delivering. Pretty much every business owner has room for improvement when it comes to customer service, it’s nothing to be [...]

3 Ways Your Customer Experience Could Be Better

How To Create A Good FAQ To Address Your Callers’ Top Questions

One of the best, and sadly underutilized, features of the top answering services is the option to have your team customer calls. All you have to do is provide a list of frequently asked questions, along with the right answers, and suddenly you don’t have to tell 40 people a day that your office closes [...]

How To Create A Good FAQ To Address Your Callers’ Top Questions

4 Ways To Be A Better Team Member

Being a member of a real team at work is kind of a social victory. A good team will provide a sense of belonging and a mutual goal to work toward, no matter if you’re building a house or working as a customer service representative. Even though you’re already a pretty awesome team member, there [...]

4 Ways To Be A Better Team Member

3 Signs Your Phone Lines Are Just Too Busy

Being the owner of a small- to medium-sized business is hectic no matter what kind of company you run, but the ferocity of the demands placed on your shoulders increase dramatically when you’re suddenly discovered by the world and the calls come pouring in. On one hand, this is great news, you’re going to [...]

3 Signs Your Phone Lines Are Just Too Busy

3 Surefire Tips For A Successful Customer Service Call

Taking customer service calls can be harrowing, even on the best days. Whether this is your first call or just the first of the day, it can help to have a quick reminder of some of the most effective strategies for defusing frustrated callers and helping to solve their problems. After all, customers who [...]

3 Surefire Tips For A Successful Customer Service Call

3 Reasons To Consider Creating An App For Your Business

Your business is growing and your mobile website seems to be a big hit with visitors, but maybe you’re starting to wonder if maybe you should be doing more. Is it time to invest in an app for your brand? Apps can be expensive and time-consuming to create, it’s important that you’ve really thoroughly [...]

3 Reasons To Consider Creating An App For Your Business

Phone Etiquette And Your Customer Service Job

Working as a customer service representative can be one of the most difficult jobs around, but it can also become a rewarding career or a well-rounded means of developing strong telephone and professional skills you can apply to a wide range of fields. Regardless of how you intend to invest your telephone skills down [...]

Phone Etiquette And Your Customer Service Job

Keeping Your Cool During A Frustrating Customer Service Call

Everyone’s had that caller who pushed their patience to the limits. Maybe they were unnecessarily angry, overly insistent or just plain not listening to what you were trying to say, but in any case, they could be summed up neatly in one word: frustrating! In these situations, it’s easy to lose your cool, but remember [...]

Keeping Your Cool During A Frustrating Customer Service Call

3 Signs You Need To Focus More On Sales, Less On Ringing Phones

As your tiny garage-based business grows into something much more than what you might have imagined it could become, you’ve been forced to roll with it as the customers and workload have increased exponentially. But maybe you’ve reached a point where you think that maybe you’re starting to slide backward, even though the phone [...]

3 Signs You Need To Focus More On Sales, Less On Ringing Phones