Business

Why Solopreneurs Need The Best Answering Service By Their Side

Any small business venture can be a terrifying jump into the unknown, but there’s nothing quite as trying as being a solopreneur. Although you don’t have to figure out how to pay payroll on a shoestring, you have other challenges to deal with. Guess what? Your answering service can help you with many of the [...]

Why Solopreneurs Need The Best Answering Service By Their Side

Energize Your Marketing With Better Phone Service

Your answering machine or voicemail system is really quite lovely. It quietly, and cheaply, picks up the phone every time it rings enough, inviting callers to leave a message for you. Unfortunately, they don’t because they’re not really sure that you’ll call them back. And besides, your competition picked up the phone after two [...]

Energize Your Marketing With Better Phone Service

4 Customer Service Metrics That Should Matter To You

Whether you’re running your customer service in-house or have sent your calls out to an answering service company, paying attention to the metrics that are being generated really can make a huge difference to the overall health of your business. Forget the old standbys like handle time and first call resolution, today’s answering service [...]

4 Customer Service Metrics That Should Matter To You

3 Ways Better Phone Service Means Better Business

Your little startup has started to blossom into a company that can stand on its own two feet without your constant attention. It’s a great feeling, even if your sales are starting to plateau. Could it be the difficulty you and your team are having trying to answer all the telephone calls that come [...]

3 Ways Better Phone Service Means Better Business

The Biggest Mistake Small Business Owners Make, Says Forbes

Small businesses are vital to the economy, but keeping one up and running in the early years is also a minefield full of ways to destroy the shaky balance you’ve managed to establish. That doesn’t mean you’re doomed to failure, but like any small business owner, there are probably a few areas that could [...]

The Biggest Mistake Small Business Owners Make, Says Forbes

3 Ways Your Customer Experience Could Be Better

You’ve worked hard to earn the customers who come knocking at your door (real or virtual), but sometimes you get the idea that those same people really want a little more than what you’re delivering. Pretty much every business owner has room for improvement when it comes to customer service, it’s nothing to be [...]

3 Ways Your Customer Experience Could Be Better

How To Create A Good FAQ To Address Your Callers’ Top Questions

One of the best, and sadly underutilized, features of the top answering services is the option to have your team customer calls. All you have to do is provide a list of frequently asked questions, along with the right answers, and suddenly you don’t have to tell 40 people a day that your office closes [...]

How To Create A Good FAQ To Address Your Callers’ Top Questions

4 Ways To Be A Better Team Member

Being a member of a real team at work is kind of a social victory. A good team will provide a sense of belonging and a mutual goal to work toward, no matter if you’re building a house or working as a customer service representative. Even though you’re already a pretty awesome team member, there [...]

4 Ways To Be A Better Team Member

3 Signs Your Phone Lines Are Just Too Busy

Being the owner of a small- to medium-sized business is hectic no matter what kind of company you run, but the ferocity of the demands placed on your shoulders increase dramatically when you’re suddenly discovered by the world and the calls come pouring in. On one hand, this is great news, you’re going to [...]

3 Signs Your Phone Lines Are Just Too Busy

3 Surefire Tips For A Successful Customer Service Call

Taking customer service calls can be harrowing, even on the best days. Whether this is your first call or just the first of the day, it can help to have a quick reminder of some of the most effective strategies for defusing frustrated callers and helping to solve their problems. After all, customers who [...]

3 Surefire Tips For A Successful Customer Service Call