Customer Service

3 Ways A Human Answering Service Beats AI Every Time

Bots seem to be everywhere these days. From Facebook Messenger bots that answer basic customer service questions to much more advanced models like WoeBot, an armchair psychology bot, it’s impossible to not notice how pervasive bots have become. Just because they’re everywhere, though, doesn’t mean that AI bots are ideal for an answering service [...]

3 Ways A Human Answering Service Beats AI Every Time

Are You Realistic About Your Customer Service Experience?

All and all, you provide a pretty good customer service experience: most emails are returned within a few days and callers never hold more than about 20 minutes. You know that they all know you’re going to get back to them, it’s just a matter of time. Despite this level of dedication, somehow your customers [...]

Are You Realistic About Your Customer Service Experience?

How To Determine Whether You’re Providing Stellar Customer Service

You may think you’re providing the best customer service around because your return rate is low or you get a lot of five-star internal reviews, but you really can’t know without getting inside your customers’ heads. They may silently accept that your service is subpar because your product is pretty awesome or remain silent [...]

How To Determine Whether You’re Providing Stellar Customer Service

4 Customer Service Metrics That Should Matter To You

Whether you’re running your customer service in-house or have sent your calls out to an answering service company, paying attention to the metrics that are being generated really can make a huge difference to the overall health of your business. Forget the old standbys like handle time and first call resolution, today’s answering service [...]

4 Customer Service Metrics That Should Matter To You

3 Ways Your Customer Experience Could Be Better

You’ve worked hard to earn the customers who come knocking at your door (real or virtual), but sometimes you get the idea that those same people really want a little more than what you’re delivering. Pretty much every business owner has room for improvement when it comes to customer service, it’s nothing to be [...]

3 Ways Your Customer Experience Could Be Better

3 Surefire Tips For A Successful Customer Service Call

Taking customer service calls can be harrowing, even on the best days. Whether this is your first call or just the first of the day, it can help to have a quick reminder of some of the most effective strategies for defusing frustrated callers and helping to solve their problems. After all, customers who [...]

3 Surefire Tips For A Successful Customer Service Call

Phone Etiquette And Your Customer Service Job

Working as a customer service representative can be one of the most difficult jobs around, but it can also become a rewarding career or a well-rounded means of developing strong telephone and professional skills you can apply to a wide range of fields. Regardless of how you intend to invest your telephone skills down [...]

Phone Etiquette And Your Customer Service Job

Keeping Your Cool During A Frustrating Customer Service Call

Everyone’s had that caller who pushed their patience to the limits. Maybe they were unnecessarily angry, overly insistent or just plain not listening to what you were trying to say, but in any case, they could be summed up neatly in one word: frustrating! In these situations, it’s easy to lose your cool, but remember [...]

Keeping Your Cool During A Frustrating Customer Service Call

Is A Customer Service Job A Good Fit For You?

Landing a job as a customer service representative can give you a great start in a customer service career trajectory, but before you put in your first application, have you ever asked yourself if a customer service job is a good fit for you? When it comes to customer service, you’ll need to either [...]

Is A Customer Service Job A Good Fit For You?

3 Ways To Turn A Bad Customer Call Into A Great One

At some point in your career it happened to you. You had that one caller who was out of control, incredibly angry and ready to let you know. Calls like this are common for anyone involved in customer service, unfortunately. The good news is that they don’t have to all end worse than they [...]

3 Ways To Turn A Bad Customer Call Into A Great One