Any small business venture can be a terrifying jump into the unknown, but there’s nothing quite as trying as being a solopreneur. Although you don’t have to figure out how to pay payroll on a shoestring, you have other challenges…
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Blog Archives
4 Customer Service Metrics That Should Matter To You
Whether you’re running your customer service in-house or have sent your calls out to an answering service company, paying attention to the metrics that are being generated really can make a huge difference to the overall health of your business.…
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3 Ways Better Phone Service Means Better Business
Your little startup has started to blossom into a company that can stand on its own two feet without your constant attention. It’s a great feeling, even if your sales are starting to plateau. Could it be the difficulty you…
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The Biggest Mistake Small Business Owners Make, Says Forbes
Small businesses are vital to the economy, but keeping one up and running in the early years is also a minefield full of ways to destroy the shaky balance you’ve managed to establish. That doesn’t mean you’re doomed to failure,…
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How To Create A Good FAQ To Address Your Callers’ Top Questions
One of the best, and sadly underutilized, features of the top answering services is the option to have your team customer calls. All you have to do is provide a list of frequently asked questions, along with the right answers,…
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4 Ways To Be A Better Team Member
Being a member of a real team at work is kind of a social victory. A good team will provide a sense of belonging and a mutual goal to work toward, no matter if you’re building a house or working…
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3 Signs Your Phone Lines Are Just Too Busy
Being the owner of a small- to medium-sized business is hectic no matter what kind of company you run, but the ferocity of the demands placed on your shoulders increase dramatically when you’re suddenly discovered by the world and…
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3 Reasons To Consider Creating An App For Your Business
Your business is growing and your mobile website seems to be a big hit with visitors, but maybe you’re starting to wonder if maybe you should be doing more. Is it time to invest in an app for your brand?…
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Keeping Your Cool During A Frustrating Customer Service Call
Everyone’s had that caller who pushed their patience to the limits. Maybe they were unnecessarily angry, overly insistent or just plain not listening to what you were trying to say, but in any case, they could be summed up neatly…
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3 Signs You Need To Focus More On Sales, Less On Ringing Phones
As your tiny garage-based business grows into something much more than what you might have imagined it could become, you’ve been forced to roll with it as the customers and workload have increased exponentially. But maybe you’ve reached a…
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