Although it is illegal, workplace racism remains a huge problem in the United States. Companies have spent billions of dollars on diversity and inclusion in recent years, but statistics show that many are falling short of creating equitable workplaces for black employees. Black professionals are still more likely to encounter prejudice and microaggressions than [...]
In today’s digital age, many companies are giving up brick and mortar locations in favor of conducting all business online. Small businesses have been shifting in this direction for the last several years, and the coronavirus outbreak has only strengthened this trend. Without a brick and mortar location, the only way for customers to [...]
The outbreak of COVID-19 has presented business owners with many challenges to overcome, but there are some silver linings. It has the potential to change customer service as we know it for the better, in ways that will benefit consumers while also giving businesses an edge over their competitors. The businesses that survive the [...]
For many businesses, providing exceptional service is the difference between generating repeat business and losing a customer forever. In fact, 49% of American consumers switched companies last year due to poor customer service, which demonstrates the large percentage of companies that are still failing to provide first-rate experiences. Businesses have three options when it [...]
Small business owners all over the world are currently working to keep their businesses afloat through the coronavirus pandemic. Chances are, you’re curious and a bit concerned about what the world will be like once the outbreak subsides. The good news is that there are some things that you can be doing now to strengthen [...]
Small business owners everywhere are currently dealing with their “new normal” of shutting down or operating in new ways as a result of the coronavirus. Life during a global pandemic is certainly challenging, but it is also an opportunity to improve your entrepreneurial skills and find new ways to acclimate and evolve. Ways to build [...]
How do I outsource customer service? Once your business has made the decision to outsource customer service, there are several steps that we recommend taking in order to get the most out of it. Establish clear goals of what you hope to achieve, and what you expect from your outsourced customer service partner. Identify [...]
Trying to calm down an angry caller can be a frustrating and tricky task. You want to ensure you are saying the right things and leaving that interaction with a satisfied customer that will continue to do business with you. Here are five ways to deal with an irate caller: Listen To Caller And [...]
Identifying habits that may be lowering your team’s productivity is critical due to the economic effect it can have on your business. Corrective action to remedy these bad habits must be swift and effective to improve the work environment for team members. Answering Service Care has succeeded as a business for more than 40 [...]
When many business owners think of an answering service, their first thought is the initial cost. While this is a valid concern, it is important to consider the advantages of outsourcing to a call answering service. Here are four of the ways that an answering service can save you time and money. 1. An [...]
