Business

3 Social Media Marketing Tips to Grow Your Small Business

In the last decade or so, social media has become an immensely important marketing tool for business of all sizes. From being used for customer service, to building brand awareness, to generating leads, it should not be overlooked in your business’ marketing strategy. Whether your brand is already on sites like Facebook, Twitter and [...]

3 Social Media Marketing Tips to Grow Your Small Business

When Do Businesses Commonly Use Answering Services?

When you’re looking for an answering service company to handle your customer calls and schedule appointments, there’s a lot to consider. One of the first things to determine is how much assistance you need, and when it is needed. Do you need a full-time call answering service? While some businesses hire a call answering [...]

When Do Businesses Commonly Use Answering Services?

The Value of an Answering Service

If you are looking for an answering service company to handle your customer calls, schedule appointments and help with other tasks, you may be wondering how it can add value to your business. When considering the big picture, a good answering service can provide tremendous value to businesses in a variety of industries, providing overall [...]

The Value of an Answering Service

3 Calming Ideas To Deal With Irate Callers

No matter what you do in this life, there’s likely to be someone who is incredibly unhappy about it. This is one of those hard and fast rules, and that goes double for customer service representatives. Anyone who deals with callers regularly will eventually come across someone who is absolutely seeing red because of [...]

3 Calming Ideas To Deal With Irate Callers

3 Ways A Human Answering Service Beats AI Every Time

Bots seem to be everywhere these days. From Facebook Messenger bots that answer basic customer service questions to much more advanced models like WoeBot, an armchair psychology bot, it’s impossible to not notice how pervasive bots have become. Just because they’re everywhere, though, doesn’t mean that AI bots are ideal for an answering service [...]

3 Ways A Human Answering Service Beats AI Every Time

3 Reasons Telephone Support Is Crucial For Your Growing Business

It may seem like an antiquated notion to have a telephone answering service or even a receptionist in this day and age. After all, doesn’t everybody just use the Internet for everything? The truth is that telephone support is just as crucial as it has always been for businesses. You can’t overlook this channel, [...]

3 Reasons Telephone Support Is Crucial For Your Growing Business

Are You Realistic About Your Customer Service Experience?

All and all, you provide a pretty good customer service experience: most emails are returned within a few days and callers never hold more than about 20 minutes. You know that they all know you’re going to get back to them, it’s just a matter of time. Despite this level of dedication, somehow your customers [...]

Are You Realistic About Your Customer Service Experience?

4 Ways Your Service Business Can Market Better Than Your Competition

It’s a dog-eat-dog world out there, or at least a service business outsells service business one. You have all the stuff in place that you’ve been told you need, from a Facebook account to a blog on your website, but it feels like you’re not really getting any traction with them. Your competition, on [...]

4 Ways Your Service Business Can Market Better Than Your Competition

How To Determine Whether You’re Providing Stellar Customer Service

You may think you’re providing the best customer service around because your return rate is low or you get a lot of five-star internal reviews, but you really can’t know without getting inside your customers’ heads. They may silently accept that your service is subpar because your product is pretty awesome or remain silent [...]

How To Determine Whether You’re Providing Stellar Customer Service

4 Ways That Missing Calls Negatively Affect Your Small Business

You’ve worked hard to build your small business, but sometimes you get the feeling that you could be doing more to expand your reach. You get a lot of calls during the day, but you’ve noticed that if you don’t answer right away, callers don’t tend to leave voicemails or even bother to call [...]

4 Ways That Missing Calls Negatively Affect Your Small Business