Trying to calm down an angry caller can be a frustrating and tricky task. You want to ensure you are saying the right things and leaving that interaction with a satisfied customer that will continue to do business with you. Here are five ways to deal with an irate caller: Listen To Caller And [...]
Identifying habits that may be lowering your team’s productivity is critical due to the economic effect it can have on your business. Corrective action to remedy these bad habits must be swift and effective to improve the work environment for team members. Answering Service Care has succeeded as a business for more than 40 [...]
When many business owners think of an answering service, their first thought is the initial cost. While this is a valid concern, it is important to consider the advantages of outsourcing to a call answering service. Here are four of the ways that an answering service can save you time and money. 1. An [...]
In the last decade or so, social media has become an immensely important marketing tool for business of all sizes. From being used for customer service, to building brand awareness, to generating leads, it should not be overlooked in your business’ marketing strategy. Whether your brand is already on sites like Facebook, Twitter and [...]
When you’re looking for an answering service company to handle your customer calls and schedule appointments, there’s a lot to consider. One of the first things to determine is how much assistance you need, and when it is needed. Do you need a full-time call answering service? While some businesses hire a call answering [...]
If you are looking for an answering service company to handle your customer calls, schedule appointments and help with other tasks, you may be wondering how it can add value to your business. When considering the big picture, a good answering service can provide tremendous value to businesses in a variety of industries, providing overall [...]
No matter what you do in this life, there’s likely to be someone who is incredibly unhappy about it. This is one of those hard and fast rules, and that goes double for customer service representatives. Anyone who deals with callers regularly will eventually come across someone who is absolutely seeing red because of [...]
Bots seem to be everywhere these days. From Facebook Messenger bots that answer basic customer service questions to much more advanced models like WoeBot, an armchair psychology bot, it’s impossible to not notice how pervasive bots have become. Just because they’re everywhere, though, doesn’t mean that AI bots are ideal for an answering service [...]
It may seem like an antiquated notion to have a telephone answering service or even a receptionist in this day and age. After all, doesn’t everybody just use the Internet for everything? The truth is that telephone support is just as crucial as it has always been for businesses. You can’t overlook this channel, [...]
All and all, you provide a pretty good customer service experience: most emails are returned within a few days and callers never hold more than about 20 minutes. You know that they all know you’re going to get back to them, it’s just a matter of time. Despite this level of dedication, somehow your [...]