Answering Service Basics

Do I Need to Work with an Answering Service Company Near Me?

Is it necessary to work with an answering service company near me? When choosing an answering service company to work with, it is not necessary to partner with one that is based near your business. That’s because the virtual receptionists who manage your phones are able work remotely from anywhere using call forwarding. When [...]

Do I Need to Work with an Answering Service Company Near Me?

How do Telephone Answering Services Work?

How exactly does a telephone answering service work? Telephone answering services use call forwarding, and when activated, a business’ incoming calls are automatically sent to a live agent that works remotely. This way, instead of your office or cell phone ringing constantly, your business’ callers are forwarded to trained live agents who can assist [...]

How do Telephone Answering Services Work?

Phone Answering Service FAQ’s (and Answers)

Phone Answering Service FAQ’s (and Answers) When your business’ phone is ringing faster than you and your staff can answer it, it’s vital to take action to avoid lost sales and opportunities. You can either hire a new in-house employee, or save some money by outsourcing to a phone answering service. Partnering with a [...]

Phone Answering Service FAQ’s (and Answers)

4 Call Processing Best Practices For Your Answering Service

Call processing the right way can get complicated, especially when it’s coming through a 24/7 answering service that handles tons of calls every day. Since you can provide a lot of specificity to your answering service about how your calls are handled, it’s a good idea to be able to recognize when your telephone [...]

4 Call Processing Best Practices For Your Answering Service