Answering Service

How to Protect Your Business This Hurricane Season with an Answering Service

In the Atlantic, hurricane season begins on June 1 and lasts until November 30. Businesses located on the Gulf and Atlantic coasts are vulnerable to hurricanes for half of the year, and without proper preparation, they can be devastated if one strikes. Many businesses are not prepared to respond to a natural disaster like [...]

How to Protect Your Business This Hurricane Season with an Answering Service

3 Reasons Your Real Estate Business Needs an Answering Service Now

3 Reasons Your Real Estate Business Needs an Answering Service Now In the highly competitive real estate industry, allowing your clients and prospects to speak to a live person every time they call is just what you need to set your brokerage apart. When a prospective home buyer or seller calls a realtor, they [...]

3 Reasons Your Real Estate Business Needs an Answering Service Now

The Value of an Answering Service

If you are looking for an answering service company to handle your customer calls, schedule appointments and help with other tasks, you may be wondering how it can add value to your business. When considering the big picture, a good answering service can provide tremendous value to businesses in a variety of industries, providing overall [...]

The Value of an Answering Service

3 Ways You Know It’s Time For A Small Business Call An Answering Service

Your business is going pretty well, all things considered. Sure, you’re getting stretched kind of thin, but that’s not unusual for a small business owner. After all, it’s not easy to know exactly the right time to hire more helpers or invest more money in inventory or tools. At some point, though, an answering [...]

3 Ways You Know It’s Time For A Small Business Call An Answering Service

4 Must-Haves When Looking For A Funeral Answering Solution

There are few industries that are as intimate as the funeral profession. When someone calls you, they’re actively contemplating their own or a loved one’s mortality. It’s a lot of responsibility for you and your staff, to be sure. There reaches a point, though, when you simply can’t handle all of the callers that [...]

4 Must-Haves When Looking For A Funeral Answering Solution

It’s 2019: Does Your Small Business Still Need A Landline?

In a world where you can have a virtual telephone number, get calls over the Internet or via the nearest cell tower, many businesses wonder if they really still need a landline. The answer isn’t a simple one, there are variables to consider that include the company’s size, maturity, and budgets. Even if they [...]

It’s 2019: Does Your Small Business Still Need A Landline?

How Better Covering After-Hours Calls Can Help Convert Leads

Owning a small business can be like a tightrope walk over a pit of alligators. If you can stay focused, you can move straight from Point A to Point B, but you’re far more likely to get distracted by yet another demand on your time and ultimately end up watching mindless videos on YouTube. [...]

How Better Covering After-Hours Calls Can Help Convert Leads

3 Ways A Human Answering Service Beats AI Every Time

Bots seem to be everywhere these days. From Facebook Messenger bots that answer basic customer service questions to much more advanced models like WoeBot, an armchair psychology bot, it’s impossible to not notice how pervasive bots have become. Just because they’re everywhere, though, doesn’t mean that AI bots are ideal for an answering service [...]

3 Ways A Human Answering Service Beats AI Every Time

3 Reasons Telephone Support Is Crucial For Your Growing Business

It may seem like an antiquated notion to have a telephone answering service or even a receptionist in this day and age. After all, doesn’t everybody just use the Internet for everything? The truth is that telephone support is just as crucial as it has always been for businesses. You can’t overlook this channel, [...]

3 Reasons Telephone Support Is Crucial For Your Growing Business

How To Determine Whether You’re Providing Stellar Customer Service

You may think you’re providing the best customer service around because your return rate is low or you get a lot of five-star internal reviews, but you really can’t know without getting inside your customers’ heads. They may silently accept that your service is subpar because your product is pretty awesome or remain silent [...]

How To Determine Whether You’re Providing Stellar Customer Service