Answering Service

It’s 2019: Does Your Small Business Still Need A Landline?

In a world where you can have a virtual telephone number, get calls over the Internet or via the nearest cell tower, many businesses wonder if they really still need a landline. The answer isn’t a simple one, there are variables to consider that include the company’s size, maturity, and budgets. Even if they [...]

It’s 2019: Does Your Small Business Still Need A Landline?

How Better Covering After-Hours Calls Can Help Convert Leads

Owning a small business can be like a tightrope walk over a pit of alligators. If you can stay focused, you can move straight from Point A to Point B, but you’re far more likely to get distracted by yet another demand on your time and ultimately end up watching mindless videos on YouTube. [...]

How Better Covering After-Hours Calls Can Help Convert Leads

3 Ways A Human Answering Service Beats AI Every Time

Bots seem to be everywhere these days. From Facebook Messenger bots that answer basic customer service questions to much more advanced models like WoeBot, an armchair psychology bot, it’s impossible to not notice how pervasive bots have become. Just because they’re everywhere, though, doesn’t mean that AI bots are ideal for an answering service [...]

3 Ways A Human Answering Service Beats AI Every Time

3 Reasons Telephone Support Is Crucial For Your Growing Business

It may seem like an antiquated notion to have a telephone answering service or even a receptionist in this day and age. After all, doesn’t everybody just use the Internet for everything? The truth is that telephone support is just as crucial as it has always been for businesses. You can’t overlook this channel, [...]

3 Reasons Telephone Support Is Crucial For Your Growing Business

How To Determine Whether You’re Providing Stellar Customer Service

You may think you’re providing the best customer service around because your return rate is low or you get a lot of five-star internal reviews, but you really can’t know without getting inside your customers’ heads. They may silently accept that your service is subpar because your product is pretty awesome or remain silent [...]

How To Determine Whether You’re Providing Stellar Customer Service

3 Reasons Your Animal Vet Practice Needs An Answering Service Now

Running an animal vet practice means you get to help animals and their two-legged companions live their very best lives, but there’s also lots of administrative work that goes along with it. With so many things to do, from filing to faxing and answering the telephone, your staff isn’t really big enough to stay on [...]

3 Reasons Your Animal Vet Practice Needs An Answering Service Now

4 Ways That Missing Calls Negatively Affect Your Small Business

You’ve worked hard to build your small business, but sometimes you get the feeling that you could be doing more to expand your reach. You get a lot of calls during the day, but you’ve noticed that if you don’t answer right away, callers don’t tend to leave voicemails or even bother to call [...]

4 Ways That Missing Calls Negatively Affect Your Small Business

Why Solopreneurs Need The Best Answering Service By Their Side

Any small business venture can be a terrifying jump into the unknown, but there’s nothing quite as trying as being a solopreneur. Although you don’t have to figure out how to pay payroll on a shoestring, you have other challenges to deal with. Guess what? Your answering service can help you with many of the [...]

Why Solopreneurs Need The Best Answering Service By Their Side

4 Signs It’s Time For Your Title Company To Hire An Answering Service

Producing title work and closing real estate transactions might not be the most glamorous calling, but it’s an important service that you offer the real estate community. More and more, though, you’re feeling like something needs to change to make your title company work better. Your employees are all hard workers, but even they [...]

4 Signs It’s Time For Your Title Company To Hire An Answering Service

3 Low-Budget Tips For Automating Your Answering Service Right Now

Your company is doing gangbusters, but all the new callers mean that you’re spending far too much time dealing with phone calls and not enough time building your business these days. Hiring another employee isn’t quite in the budget, with even a basic receptionist earning around $28,000 a year, according to the Bureau of [...]

3 Low-Budget Tips For Automating Your Answering Service Right Now