Answering Service

Racism in the Workplace: Here’s What Business Owners Need to Know

Although it is illegal, workplace racism remains a huge problem in the United States. Companies have spent billions of dollars on diversity and inclusion in recent years, but statistics show that many are falling short of creating equitable workplaces for black employees. Black professionals are still more likely to encounter prejudice and microaggressions than [...]

Racism in the Workplace: Here’s What Business Owners Need to Know

How to Make Your Workplace Safer for Employees and Customers

As employees around the country return to work after spending the last few months at home, many are expressing concern about their safety. A recent study found that 54% of U.S. employees say they are worried about exposure to COVID-19 in their workplace. How can I protect my employees and customers from [...]

How to Make Your Workplace Safer for Employees and Customers

The Importance of Amazing Customer Service

In the United States, there are currently about 30.2 million small businesses, up from 27.9 million in 2010. As new companies launch each day, business owners must stay on top of trends and constantly work to stand out among the competition. Why is great customer service so important? One of the simplest [...]

The Importance of Amazing Customer Service

How Can an Answering Service Grow Your Virtual Business?

In today’s digital age, many companies are giving up brick and mortar locations in favor of conducting all business online. Small businesses have been shifting in this direction for the last several years, and the coronavirus outbreak has only strengthened this trend. Without a brick and mortar location, the only way for customers to [...]

How Can an Answering Service Grow Your Virtual Business?

Why Do Businesses Outsource Customer Service?

For many businesses, providing exceptional service is the difference between generating repeat business and losing a customer forever. In fact, 49% of American consumers switched companies last year due to poor customer service, which demonstrates the large percentage of companies that are still failing to provide first-rate experiences. Businesses have three options when it [...]

Why Do Businesses Outsource Customer Service?

Thank You Coronavirus Heroes and Helpers!

In these uncertain times, we wanted to join the movement to thank all the people who are working tirelessly and making sacrifices to support the COVID-19 fight. From the medical professionals and first responders who are saving lives, to the farmers, truck drivers and grocery store employees who are keeping us healthy, to the [...]

Thank You Coronavirus Heroes and Helpers!

6 Ways the Coronavirus Will Change Business Forever

6 Ways the Coronavirus Will Change Business Forever The coronavirus pandemic of 2020 is changing how the world thinks about personal space and safety. Worldwide quarantines have forced businesses to adapt and try new practices. Inevitably, some of the innovations adopted to deal with the emergency will change how businesses operate on a day [...]

6 Ways the Coronavirus Will Change Business Forever

How Millennials Are Transforming Answering Services

You’re curious about how millennials are transforming answering services? Millennials are transforming everything in the workplace. This year, millennials comprise half of the active workforce. By 2025, they will be the majority of the workforce: a full 75%. They are the most educated generation the United States has ever produced, and in addition as [...]

How Millennials Are Transforming Answering Services

5 Benefits of an Answering Service During the Coronavirus Crisis

In times of a pandemic crisis, businesses rely on services and technologies that enable customers to communicate with them any time, from anywhere. One of the best ways to prepare your business for the coronavirus is to partner with a call answering service, which can help in the following ways:  Your callers may be [...]

5 Benefits of an Answering Service During the Coronavirus Crisis

New Phone Etiquette, Who This?

Answering Service Care was established in 1974. That year, President Richard Nixon resigned, Stephen King published his first novel, and Leonardo di Caprio was born. We’ve come a long way since then! (Maybe not quite as far as Leo, but…) Of course, back then 46 years ago, there were different rules about how to [...]

New Phone Etiquette, Who This?