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What is a HIPAA Compliant Answering Service?
One thing that every successful medical office has in common is a high volume of phone calls that come in at all hours. No matter how many employees you have answering your phones, it [...]
Your Callers Want to Speak with a Real Person. Here’s Why!
In today’s digital age, computers are everywhere. For some jobs they are extremely efficient, but acting as a virtual receptionist isn’t one of them. According to a PwG survey, 80% of respondents would prefer [...]
How to Prepare Your Small Business for a Hurricane
Image by David Mark from Pixabay Hurricane season officially kicked off on June 1, and homeowners are not the only ones who should be prepared for a storm. It is crucial for businesses of [...]
5 Ways to Calm Down an Angry Caller
Even the most successful businesses receive calls from unhappy customers from time to time. Instead of letting these calls get you down, look at them as a way to improve your company’s reputation by [...]
4 Ways an Answering Service Saves You Time and Money
When many business owners think of an answering service, their first thought is the initial cost. While this is a valid concern, it is important to consider the advantages of outsourcing to a call [...]
3 Social Media Marketing Tips to Grow Your Small Business
In the last decade or so, social media has become an immensely important marketing tool for business of all sizes. From being used for customer service, to building brand awareness, to generating leads, it [...]
3 Reasons Your Funeral Home Needs an Answering Service Now
In the funeral industry, every interaction with a customer is an important one. Calling a funeral home is an extremely emotional experience for many people, and you only get one chance to make a [...]
How Important is That First Call for Your Real Estate Business?
For professionals in the highly competitive real estate industry, that first phone call with a prospective home buyer or seller is extremely important. It’s your only chance to make a positive first impression, and [...]
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