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9 Things Consumers Now Want from Businesses
Businesses around the United States are in the process of reopening, but they are returning to a changed world. After months of staying home, consumers are eager to get out, but they are also [...]
How Companies Are Adapting to the New Normal
The global economy has been thrown into a tailspin as a result of the ongoing COVID-19 pandemic. The companies that have seen the most success are the ones that have been able to quickly [...]
The Importance of Amazing Customer Service (Part 2)
This article is the second part of a series that focuses on the importance of amazing customer service. When we published the first article, we realized that it was not enough. There are so [...]
How to Attract New Customers in the Age of Coronavirus
The COVID-19 outbreak has created a challenging new environment that businesses of all sizes and types must navigate. The world we once knew has changed, possibly forever, and it’s important for businesses to adapt [...]
Cloud-Based Answering Service Pros and Cons
More and more businesses are considering cloud-based answering pros and cons. At a time like now, with the COVID-19 pandemic causing so much disruption to typical business operations, there are definite advantages to shifting [...]
4 Benefits of a University Answering Service
On any given day, a university’s phones ring many times with all types of callers. From students calling about class locations, to parents requesting financial aid information, it may seem that the phones never [...]
How A Veterinarian Answering Service Improves Customer Care
In the United States, 95% of pet owners consider their pets to be part of the family. They often go to great lengths to make sure their pets have the best when it comes [...]
How A Plumbing Answering Service Can Grow Your Business
Plumbers, we understand that you are no stranger to calls from panicked customers, and that you are busy people. You are often under someone else’s sink or working on another customer’s toilet when these [...]