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Racism in the Workplace: Here’s What Business Owners Need to Know
Although it is illegal, workplace racism remains a huge problem in the United States. Companies have spent billions of dollars on diversity and inclusion in recent years, but statistics show that many are falling [...]
How to Make Your Workplace Safer for Employees and Customers
As employees around the country return to work after spending the last few months at home, many are expressing concern about their safety. A recent study found that 54% of U.S. employees say they [...]
The Importance of Amazing Customer Service
In the United States, there are currently about 30.2 million small businesses, up from 27.9 million in 2010. As new companies launch each day, business owners must stay on top of trends and constantly [...]
How Can an Answering Service Grow Your Virtual Business?
In today’s digital age, many companies are giving up brick and mortar locations in favor of conducting all business online. Small businesses have been shifting in this direction for the last several years, and [...]
What COVID-19 Has Taught Businesses About Customer Service
The outbreak of COVID-19 has presented business owners with many challenges to overcome, but there are some silver linings. It has the potential to change customer service as we know it for the better, [...]
Does My Law Firm Need a Legal Answering Service?
Lawyers and attorneys are some of the busiest, most hardworking professionals out there. The average lawyer puts in over 40 hours per week, and many are on call even when they're not technically working. [...]
What is an Automated Answering Service?
If your business is looking for a solution to manage inbound and outbound calls, you have two options: you can hire an in-house receptionist or outsource to an automated answering service. Before we discuss [...]
Why Do Businesses Outsource Customer Service?
For many businesses, providing exceptional service is the difference between generating repeat business and losing a customer forever. In fact, 49% of American consumers switched companies last year due to poor customer service, which [...]
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