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How Important Is That First Call For Your Funeral Home?
“You never get a second chance to make a first impression,” so goes the ad slogan turned a universal chunk of wisdom. It’s true, too, especially when it comes to your funeral home clients. [...]
3 Ways A Human Answering Service Beats AI Every Time
Bots seem to be everywhere these days. From Facebook Messenger bots that answer basic customer service questions to much more advanced models like WoeBot, an armchair psychology bot, it’s impossible to not notice how [...]
4 Reasons Concierge Medical Practices Need Answering Services More Than Ever
Modern medical models often include cold, generic visits with doctors that last for just a few minutes, followed up with treatments dictated by insurance companies. That’s why you chose to open a concierge medical [...]
3 Reasons Telephone Support Is Crucial For Your Growing Business
It may seem like an antiquated notion to have a telephone answering service or even a receptionist in this day and age. After all, doesn’t everybody just use the Internet for everything? The truth [...]
Top 3 Protocols For Funeral Home Call Answering
When someone close to you passes away, it may be your job to take care of their final arrangements. Maybe you call up the funeral home that your loved one asked you to use [...]
Are You Realistic About Your Customer Service Experience?
All and all, you provide a pretty good customer service experience: most emails are returned within a few days and callers never hold more than about 20 minutes. You know that they all know you’re [...]
4 Ways Your Service Business Can Market Better Than Your Competition
It’s a dog-eat-dog world out there, or at least a service business outsells service business one. You have all the stuff in place that you’ve been told you need, from a Facebook account to [...]
How To Determine Whether You’re Providing Stellar Customer Service
You may think you’re providing the best customer service around because your return rate is low or you get a lot of five-star internal reviews, but you really can’t know without getting inside your [...]
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