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New Phone Etiquette, Who This?

March 28th, 2020|

Answering Service Care was established in 1974. That year, President Richard Nixon resigned, Stephen King published his first novel, and Leonardo di Caprio was born. We’ve come a long way since then! (Maybe not [...]

How do Telephone Answering Services Work?

March 11th, 2020|

How exactly does a telephone answering service work? Telephone answering services use call forwarding, and when activated, a business’ incoming calls are automatically sent to a live agent that works remotely. This way, instead [...]

What is a Bilingual Virtual Receptionist?

March 4th, 2020|

What exactly is a bilingual virtual receptionist? A bilingual virtual receptionist is a remote extension of a business’ staff that handles a variety of customer service-related tasks, from call management, to appointment setting, to [...]

Who Needs a HIPAA-Compliant Medical Answering Service?

February 26th, 2020|

What types of medical practices need a HIPAA-compliant answering service? Medical practices of all types are required by law to be HIPAA-compliant. This includes, but is not limited to, physicians, urgent care clinics, dentists, [...]

Phone Answering Service FAQ’s (and Answers)

February 12th, 2020|

Phone Answering Service FAQ’s (and Answers) When your business’ phone is ringing faster than you and your staff can answer it, it’s vital to take action to avoid lost sales and opportunities. You can [...]

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