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The Importance of Amazing Customer Service

July 2nd, 2020|

In the United States, there are currently about 30.2 million small businesses, up from 27.9 million in 2010. As new companies launch each day, business owners must stay on top of trends and constantly [...]

Does My Law Firm Need a Legal Answering Service?

June 23rd, 2020|

Lawyers and attorneys are some of the busiest, most hardworking professionals out there. The average lawyer puts in over 40 hours per week, and many are on call even when they're not technically working. [...]

What is an Automated Answering Service?

June 18th, 2020|

If your business is looking for a solution to manage inbound and outbound calls, you have two options: you can hire an in-house receptionist or outsource to an automated answering service. Before we discuss [...]

Why Do Businesses Outsource Customer Service?

June 16th, 2020|

For many businesses, providing exceptional service is the difference between generating repeat business and losing a customer forever. In fact, 49% of American consumers switched companies last year due to poor customer service, which [...]

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