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We’ve all known at least one person who seems to have no problem getting things done. Whether it’s a mentor, colleague, or friend, this individual is the one that people refer to as a “robot” or “machine” due to their amazing productivity.
If you’re wondering how they do it, we’ll let you in on a little secret: many of the most productive entrepreneurs and small business leaders work with call answering services. Answering services boost productivity by reducing distractions and removing tedious, mundane tasks from your plate.
Below we will answer and discuss how call answering services work, and the many ways that they benefit business leaders across many different industries.
A call answering service employs live, remote agents who answer phone calls on behalf of a variety of companies. The agents receive in-depth training and understand how your company operates before answering that first call. This allows them to interact with and assist your customers in the same way that an in-house receptionist would.
A call answering service’s live operators can answer questions, resolve issues, set appointments, transfer calls, and take detailed messages. Some answering service providers (including Answering Service Care) have the capability to respond to incoming SMS text messages and monitor emails. Additionally, a call answering service can screen calls and weed out telemarketers and robocalls.
There are several ways that small business leaders benefit when they partner with a call answering service:
Lastly, what some consider to be the best part is that a call answering service typically only costs a fraction of what you would spend on an in-house receptionist. As your business grows, you will not have to increase your workspace or add employees to take additional calls because you can easily scale up with a call answering service. This will also allow you to save on office equipment like desks, chairs, computers, and phones.
As the owner of a small business, you may feel pressured to answer every phone call yourself because you do not want to miss a legitimate business opportunity. However, you will likely be much more productive if you let a call answering service handle that task for you. Since your calls will be answered by a trained, professional live agent, you will never have to worry about an important lead or urgent issue slipping through the cracks.
No leads will be lost or sent to voicemail even if you are in a meeting or away from the office. You will also be able to focus better in a quiet office where the phones are not constantly ringing. If you need to return some calls, the callers’ information will be provided to you, and you can return the calls at your convenience.