Your answering machine or voicemail system is really quite lovely. It quietly, and cheaply, picks up the phone every time it rings enough, inviting callers to leave a message for you. Unfortunately, they don’t because they’re not really sure that you’ll call them back. And besides, your competition picked up the phone after two [...]
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So far Answering Service has created 504 blog entries.
Whether you’re running your customer service in-house or have sent your calls out to an answering service company, paying attention to the metrics that are being generated really can make a huge difference to the overall health of your business. Forget the old standbys like handle time and first call resolution, today’s answering service [...]
Your medical office is a busy place, there’s no doubt about it, but you’re never too busy to give your callers your all, are you? Too often, medical office workers are overwhelmed by the work in front of them added to the constant interruption of the telephone. They really can’t juggle both well and [...]
Your little startup has started to blossom into a company that can stand on its own two feet without your constant attention. It’s a great feeling, even if your sales are starting to plateau. Could it be the difficulty you and your team are having trying to answer all the telephone calls that come [...]
Your company is doing gangbusters, but all the new callers mean that you’re spending far too much time dealing with phone calls and not enough time building your business these days. Hiring another employee isn’t quite in the budget, with even a basic receptionist earning around $28,000 a year, according to the Bureau of [...]
Hiring a team for an important job like answering the phone for your chiropractic service can be incredibly stressful. You don’t want to choose the wrong company, but you also don’t want to overpay for a service that someone else might do just as well for less. It’s a hard line to walk, but [...]
Every morning you get into the office early, start seeing patients with a variety of different health concerns, even letting them eat into your lunch hour or staying a little late to make sure they’re clear about your instructions. Despite all of this over-the-top effort, your patients aren’t happy, they’re even starting to post [...]
Your physician answering service has taken a lot of the load off, freeing your in-house staff to give patients a lot more attention and allowing your team members to focus on the work in front of them instead of being interrupted by phone calls. It’s been a huge game-changer, but is this medical answering [...]
Non-stop calls from clients, leads and vendors can be exhilarating and also overwhelming. It’s great that they’re calling, that means business is doing well, but it also means that you or a staff member has to stop every few minutes to answer the phone, put the caller on hold or transfer them elsewhere. Being [...]
Small businesses are vital to the economy, but keeping one up and running in the early years is also a minefield full of ways to destroy the shaky balance you’ve managed to establish. That doesn’t mean you’re doomed to failure, but like any small business owner, there are probably a few areas that could [...]