Running an animal vet practice means you get to help animals and their two-legged companions live their very best lives, but there’s also lots of administrative work that goes along with it. With so many things to do, from filing to faxing and answering the telephone, your staff isn’t really big enough to stay on [...]
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So far Answering Service has created 508 blog entries.
You’ve worked hard to build your small business, but sometimes you get the feeling that you could be doing more to expand your reach. You get a lot of calls during the day, but you’ve noticed that if you don’t answer right away, callers don’t tend to leave voicemails or even bother to call [...]
Any small business venture can be a terrifying jump into the unknown, but there’s nothing quite as trying as being a solopreneur. Although you don’t have to figure out how to pay payroll on a shoestring, you have other challenges to deal with. Guess what? Your answering service can help you with many of the [...]
Producing title work and closing real estate transactions might not be the most glamorous calling, but it’s an important service that you offer the real estate community. More and more, though, you’re feeling like something needs to change to make your title company work better. Your employees are all hard workers, but even they [...]
The customer experience is everything today. In fact, it’s so much everything that the phrase “customer experience” is almost a meaningless word in some circles. Not yours, of course, because you are actually interested in helping your customers have easier and better transactions, no matter what that means. That’s why you’ve got a cool [...]
Your answering machine or voicemail system is really quite lovely. It quietly, and cheaply, picks up the phone every time it rings enough, inviting callers to leave a message for you. Unfortunately, they don’t because they’re not really sure that you’ll call them back. And besides, your competition picked up the phone after two [...]
Whether you’re running your customer service in-house or have sent your calls out to an answering service company, paying attention to the metrics that are being generated really can make a huge difference to the overall health of your business. Forget the old standbys like handle time and first call resolution, today’s answering service [...]
Your medical office is a busy place, there’s no doubt about it, but you’re never too busy to give your callers your all, are you? Too often, medical office workers are overwhelmed by the work in front of them added to the constant interruption of the telephone. They really can’t juggle both well and [...]
Your little startup has started to blossom into a company that can stand on its own two feet without your constant attention. It’s a great feeling, even if your sales are starting to plateau. Could it be the difficulty you and your team are having trying to answer all the telephone calls that come [...]
Your company is doing gangbusters, but all the new callers mean that you’re spending far too much time dealing with phone calls and not enough time building your business these days. Hiring another employee isn’t quite in the budget, with even a basic receptionist earning around $28,000 a year, according to the Bureau of [...]