It may seem like an antiquated notion to have a telephone answering service or even a receptionist in this day and age. After all, doesn’t everybody just use the Internet for everything? The truth is that telephone support is just as crucial as it has always been for businesses. You can’t overlook this channel, [...]
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So far Answering Service has created 504 blog entries.
When someone close to you passes away, it may be your job to take care of their final arrangements. Maybe you call up the funeral home that your loved one asked you to use and you’re not only greeted by a recorded message, but also there is no way to leave a message. What [...]
All and all, you provide a pretty good customer service experience: most emails are returned within a few days and callers never hold more than about 20 minutes. You know that they all know you’re going to get back to them, it’s just a matter of time. Despite this level of dedication, somehow your customers [...]
It’s a dog-eat-dog world out there, or at least a service business outsells service business one. You have all the stuff in place that you’ve been told you need, from a Facebook account to a blog on your website, but it feels like you’re not really getting any traction with them. Your competition, on [...]
You may think you’re providing the best customer service around because your return rate is low or you get a lot of five-star internal reviews, but you really can’t know without getting inside your customers’ heads. They may silently accept that your service is subpar because your product is pretty awesome or remain silent [...]
Running an animal vet practice means you get to help animals and their two-legged companions live their very best lives, but there’s also lots of administrative work that goes along with it. With so many things to do, from filing to faxing and answering the telephone, your staff isn’t really big enough to stay on [...]
You’ve worked hard to build your small business, but sometimes you get the feeling that you could be doing more to expand your reach. You get a lot of calls during the day, but you’ve noticed that if you don’t answer right away, callers don’t tend to leave voicemails or even bother to call [...]
Any small business venture can be a terrifying jump into the unknown, but there’s nothing quite as trying as being a solopreneur. Although you don’t have to figure out how to pay payroll on a shoestring, you have other challenges to deal with. Guess what? Your answering service can help you with many of the [...]
Producing title work and closing real estate transactions might not be the most glamorous calling, but it’s an important service that you offer the real estate community. More and more, though, you’re feeling like something needs to change to make your title company work better. Your employees are all hard workers, but even they [...]
The customer experience is everything today. In fact, it’s so much everything that the phrase “customer experience” is almost a meaningless word in some circles. Not yours, of course, because you are actually interested in helping your customers have easier and better transactions, no matter what that means. That’s why you’ve got a cool [...]