In the last decade or so, social media has become an immensely important marketing tool for business of all sizes. From being used for customer service, to building brand awareness, to generating leads, it should not be overlooked in your business’ marketing strategy. Whether your brand is already on sites like Facebook, Twitter and [...]
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So far Answering Service has created 508 blog entries.
In the funeral industry, every interaction with a customer is an important one. Calling a funeral home is an extremely emotional experience for many people, and you only get one chance to make a lasting impression. From working with people to plan funerals for themselves or loved ones, funeral professionals understand that customer service [...]
For professionals in the highly competitive real estate industry, that first phone call with a prospective home buyer or seller is extremely important. It’s your only chance to make a positive first impression, and often your only opportunity to establish rapport. This is particularly crucial because buying or selling a home is a process [...]
Don’t let the name fool you- an answering service can help your business with much more than just answering your phone calls 24/7. In fact, a good answering service can help with things that you may not have considered, from managing your book of appointments, to sending follow up emails after each call, to [...]
When you’re looking for an answering service company to handle your customer calls and schedule appointments, there’s a lot to consider. One of the first things to determine is how much assistance you need, and when it is needed. Do you need a full-time call answering service? While some businesses hire a call answering [...]
It may seem like an antiquated notion to have a telephone answering service or even a receptionist in this day and age. After all, doesn’t everybody just use the Internet for everything? The truth is that telephone support is just as crucial as it has always been for businesses. You can’t overlook this channel, [...]
When someone close to you passes away, it may be your job to take care of their final arrangements. Maybe you call up the funeral home that your loved one asked you to use and you’re not only greeted by a recorded message, but also there is no way to leave a message. What [...]
All and all, you provide a pretty good customer service experience: most emails are returned within a few days and callers never hold more than about 20 minutes. You know that they all know you’re going to get back to them, it’s just a matter of time. Despite this level of dedication, somehow your customers [...]
It’s a dog-eat-dog world out there, or at least a service business outsells service business one. You have all the stuff in place that you’ve been told you need, from a Facebook account to a blog on your website, but it feels like you’re not really getting any traction with them. Your competition, on [...]
You may think you’re providing the best customer service around because your return rate is low or you get a lot of five-star internal reviews, but you really can’t know without getting inside your customers’ heads. They may silently accept that your service is subpar because your product is pretty awesome or remain silent [...]