HVAC professionals are among the busiest people around.
Necessarily, you’re on call 24/7 and your customers know it. That means it can be really hard to catch a break, even during the slower seasons. It seems like there’s always an air conditioner that’s not working or a heater that needs your attention right away. Dashing from place to place and juggling the phone as you’re trying to diagnose complex HVAC problems will just leave you exhausted at the end of the day.
For many HVAC professionals, signing up with an answering service company can be a game-changer. Not only can you feel confident that your answering service is catching the calls when you’re in the middle of tearing down a dysfunctional air conditioner condenser, they can act like a virtual receptionist for your entire business.
Answering Service Benefits for Busy HVAC Contractors
You may think that an answering service can only pick up the phone and take messages, but there’s so much more to these services. In fact, most answering services offer a number of services that can help HVAC contractors increase their business exponentially. When you’re constantly focused on your business and can’t get a break, you risk burning out or becoming mentally fatigued, putting both your business’s reputation and your customers’ HVAC systems at serious risk.
Instead of playing with fire, isn’t it time you investigate some of the things an answering service can do to help you run your business? These are just a few services that can help spread your business burden around:
Appointment setting. There’s no reason you have to take time to make your own appointments — that’s something you can let your answering service handle. Their software will easily interface with yours, making it possible for you both to schedule appointments at the same time without creating a double booking.
Handling common questions. Certain questions pop up on a regular basis, whether those are customers calling about warranty claims or simply wondering how often to change their filters. If you arm your answering service with common questions and the answers you want them to give your callers, they may be able to handle these scenarios for you.
After-hours callers. You probably get a fair amount of after hours calls, mostly for things that can wait until the next day. Luckily, your after-hours answering service can pick up those calls and weed out the casual inquiries from the serious emergencies, giving you your evenings back. The callers that can wait will have a chance to explain what they need and your answering service will create a caller log that will help you prioritize call backs in the morning.
Follow Me. In the rare situation where a caller can’t wait for regular business hours or is trying to reach you while you’re in the field, your answering service can find you using a service called Follow Me. Follow Me rings the numbers you specify in sequence or all at once, so that your caller will always reach you or a designated emergency number without fail.
Although you can certainly handle plenty of calls yourself or let callers go to your voicemail, adding a professional answering service to your team gives your company a polish that many new customers will find appealing. The best part is that you only pay for the calls that your answering service handles, so it’s a really affordable way to help you stay competitive and maintain your sanity at the same time.