There are so many answering services to choose from that it can be overwhelming to try to find the perfect partner, but answering service reviews can help.
Businesses large and small benefit from researching different answering services, for example, answering service reviews can tell you exactly how an answering service performed for another company. This helps you better judge how well you’ll be able to work with a particular answering service, too, and can answer your questions about how useful certain features might be.
Answering service reviews are an important part of the legwork you should be doing before choosing the perfect telephone partner. Answering Service Care encourages our customers to look around and get to know a few answering services before making a final selection. After all, you need the very best partner for your company, even if that’s not us.
When you’re reading answering service reviews here are a few things to look for:
- Sometimes you can get a really good deal on answering services from a company that’s brand new because they’re trying to build up their client list. But do you really want a company that’s wet behind the ears? The risk of a small business going under is substantial.Even though choosing a company with a long track record of good service may mean paying a little more, you’ll be assured they’ll be around long into your business’s future.
- One of the least considered, but most important, features of an answering service is their ability to act in your stead if there’s a serious disaster. Truly reliable answering services are built from the ground up with this consideration in mind, with redundancies in their systems, protection from whatever natural disasters may threaten their ability to do their work and even sites spread across the country.
- Customizable packages. Many answering services are pushing rigid packages that are supposed to serve a wide range of clients, except that these usually aren’t ideal for anyone because they’re trying too hard to create something that will work for everyone. Instead of cookie cutter packages that force you to pay for features you’ll never use, your answering service should allow you to build the perfect package for your company.
- HIPAA-compliance. For medical offices, it’s vital that your answering service be HIPAA-compliant. There are some advertising hard-to-believe rates because they aren’t up to date with HIPAA, which means that they’re either of limited use or may put you at risk of up to a $50,000 fine every time they take a call. There’s no way you’re going to save that much over a company with solid HIPAA training and established practices by going with a cut-rate company.
Answering service reviews can help narrow your list. Once you’ve had a chance to talk to some of the other answering services out there, let’s talk telephone services! Answering Service Care has a long track record of happy business partners and we’d love to add your name to our client list. As a top answering service for medical practices, small businesses and more, we value our happy clients and their glowing reviews. We’d love you to take a look at our Yelp reviews—and feel free to add your own!