A public health crisis such as the COVID-19 pandemic is to be taken seriously. You should establish protocols for telecommuting (your workforce working from home), if that is possible. How will they handle incoming calls, or meetings, or essential monitoring of IT infrastructure? Luckily, Answering Service Care is on hand to provide help companies with business continuation.
“We have taken steps to prepare for the challenging days ahead,” says Answering Service Care CEO Michael Shooster. “While our systems are designed to handle in excess of a million calls a month it’s our people that may be impacted working in our offices across the country as the virus spreads. Circumstances like this require special consideration. So as an extra precaution we are taking steps so that we are able to maintain continuity. We have increased our remote operations by extending the workplace to the majority of our employee’s homes. The resources that remain in our offices are practicing social distancing and promoting the CDC Guidelines for Good Hygiene. A happy, confident and healthy team at ASC is the key to providing quality solutions to our clients.”
“Our hearts go out to all of those who have been affected by COVID-19.” he adds.