At Answering Service Care, our team of operators is not only professional and friendly, but also each and every agent is highly trained in a rigorous program that starts well before they answer the first phone call.
An industry-leading professional operator training program. Our onsite answering service agent training program focuses on customer service skills, operating our internal and keyboard systems, learning about different clients and their businesses and practicing in real-life call scenarios on live calls. Our trainers and managers are also on hand for the entirety of the training to offer tips, advice, insight and guidance to every new agent.
Once a new answering service professional is on the floor and in action, the training continues. From small-group sessions to Q&As to role-playing to one-on-one feedback from experienced trainers, our team is learning, focusing, and improving every day without exception.
Training that works. We know from our answering service operators that their agent training is the best training they’ve ever experienced – because they tell us so! We also know ours is a more extensive and comprehensive training program than others in the answering service industry, and it shows.
Let us show you just how well trained we are. Contact us to start service today!