Answering Service

Top 10 Reasons

Who doesn’t like a good Top 10 list? Without further ado, we present you with the Top 10 (of many more!) reasons to choose Answering Service Care as your answering services partner.

1. Your business will be open 24/7/365.

Today’s environment is one of instant replies and real-time communication. It’s never a good thing when your callers, patients and potential clients can’t reach you quickly and sometimes instantly. As your answering service, Answering Service Care and our team of professional phone agents are here for you and your callers 24/7/365, days, nights, weekends and holidays. If your business doesn’t close for holidays, weekends, or natural disasters, then neither should your answering service. Put simply, you will never miss another call…how does that sound?

2. We’re fully-U.S.-based, no exceptions.

While we do offer bilingual (Spanish/English) service options for your callers, our virtual receptionist staff is 100% based in the United States, with no exceptions. Our agents are located throughout the U.S., and serve your callers calling from all over the country and beyond. With Answering Service Care on your team, you’ll never have to worry about language barriers or cultural differences between callers and operators from outside the U.S.

3. We’re a longtime, established leader in the answering service world.

We’ve been leading the way for other answering services since all the way back in 1974. With over four decades of experience in telephone answering services, our longevity truly means something. Many of our clients choose us because of our longstanding leadership in the industry, and they stay with us because of how we treat your callers, patients and customers.

4. Customized, affordable and “mix-and-match” plans and service options

We know that no two businesses are identical, which is why we encourage our clients to customize their own affordable plan to maximize their business potential and their budget. From our dynamic script program, to message delivery and retrieval, to cost-effective options such as Follow Me and Appointment Scheduling, the answering services and service combinations we can provide to different accounts allow clients to tailor their plan to their own size, needs and plans.

5. Your answering service can include web-integrated solutions that work seamlessly and efficiently.

We offer web-enabled tools and platforms such as Interactive Voice Response (IVR) to bring a wider range of cost-effective and streamlined answering service-related solutions to you and your callers, who expect (and will be given) service that is immediate, professional, live and, always, warm and friendly. 

6. You’re eligible for FREE local numbers.

As our answering service client, you are eligible to receive your own local business number at no additional fee. So many customers and patients like to know they are doing business locally, and this number adds credibility and gives a comfort level that can be conveyed in your marketing and advertising.

7. Enjoy instant, custom message delivery.

As a client of Answering Service Care, you are entitled to receive your messages instantly and via the means of communication that you most prefer. This means that all of your messages can be delivered via text/SMS, email, pager/PDA, fax, secure web portal or live. You choose the methods, and we will carry out your message delivery according to these specifications. 

8. Our staff is the best trained, most loyal in the answering services industry.

We know that our staff matters, not only to us but also to you and your callers. After all, it is our staff that interacts directly and personally with your customers, patients and prospects. Not only are we award-winning, we are also highly trained, loyal and compassionate. We know that a happy staff is a helpful staff, and we pride ourselves on having the highest staff retention rate in the business!

9. We offer a single point of contact for all your service needs.

We provide each of our clients a dedicated Client Service Representative to service the account. This single point of contact ensures consistent and reliable communication, and continuity for all aspects of the account. This is exactly the type of quality control measures that Answering Service Care is known for!

10. Not only are we family-owned, but we are into our third generation!

Our business has been run by the Shooster Family since all the way back in 1974. As a matter of fact, the third generation of the family is now getting involved and becoming a part of the team, and we could not be more thrilled! Ours is a business that matters enormously and equally to its executives, its employees and its clients. Along with our sister companies, we want to continue representing and growing an answering services provider that is as professional as it is friendly, as efficient as it is well-respected and as technologically advanced as it is traditional and family-oriented.