At Answering Service Care, quality is about so much more than just a word or an idea. Quality is the cornerstone of every phone call, every interaction, every message, and every business we are proud to call our client.
It isn’t enough to just answer the phone. It’s important to us – and to our clients – that every call be handled with the utmost of professionalism, responsiveness, and friendliness. We aim to treat each of your callers as if their call is the most important we’ve handled. That’s why we take so much time and put so much attention into the quality of the answering services we are providing.
We have the ability to plug into our agents’ calls and screens randomly, at any time of day and night, to ensure that every interaction with your callers is the best it can be. In addition, we use recorded phone calls to evaluate our agents for customer service, helpfulness, attention to the client-provided script, and much more. We rely heavily on these live, recorded, and real-world phone interactions to give our team the guidance and feedback it needs to be the very best in the industry.
It’s no coincidence our agents are known as the top answering service in the business. From our training to our quality control, our standards and expectations could not be any higher. That’s because we truly care – about every phone call, every caller, and every agent, too.