We are constantly monitoring, checking, reviewing, and improving.
We have the ability to plug into our agents’ calls and screens randomly, at any time of day and night, to ensure that every interaction with your callers is the best it can be. In addition, we use recorded phone calls to evaluate our agents for customer service, helpfulness, attention to the client-provided script, and much more. We rely heavily on these live, recorded, and real-world phone interactions to give our team the guidance and feedback it needs to be the very best in the industry.
It’s no coincidence our agents are known as the top answering service in the business. From our training to our quality control, our standards and expectations could not be any higher. That’s because we truly care – about every phone call, every caller, and every agent, too.