Our mobile app makes it easy for you to receive message notifications, listen to your messages on the go, rate our performance, change an on-call contact, and more.
The ASC mobile app offers secure and convenient ways to pay your bill. From one-time payments with credit card or ACH to auto-pay, the options are plentiful.
Manage your own on-call calendar or contact us to do it for you. Most importantly, do it all in a secure and reliable system backed up by the latest cloud technology.
Answering Service Care operates across three facilities 24 hours a day, 365 days a year. Our technology is second to none. Our Secure App, our proprietary software and mobile app, allows us to load the client’s website or URL at the same time the phone rings. This is one of the primary reasons our agents can access information so quickly and easily, making them knowledgeable and efficient. The Secure App seamlessly integrates our answering service with your data.
Our over 45 years of experience, hiring, and training ensures all calls are handled as specified by our clients. Our experience spans a wide variety of industries – we’re prepared to deal with overflow, staffing fluctuations, terminal emulation, and even fulfillment services. Our standard reposts, which cover just about everything you can imagine, are available in real-time.
Our Secure App solution enables rapid development, scripting, high volume database access, and real-time reporting while decreasing set-up time and overall cost. Web-Pop enables the outsourced agent to interact with the customer more quickly and fluidly, just as if they were in-house.
In our user portal, you can view and listen to your messages, rate the calls, pay your bill, access your usage, and manage your on-call calendar. Access it from anywhere, anytime. The app is available for mobile in the App Store and Google Play.
Our App integrates with appointment scheduling tools like Acuity and Google Calendar, CRMs like Salesforce and our call recording capabilities allow our clients to monitor our calls and rate them to ensure quality. At every point of contact, Answering Service Care leverages these technologies to take in information in real-time, make scripting changes, and report data and marketing intelligence.
Through partnering with world-class technology companies, we’re uniquely qualified to develop proprietary technology that enhances customer service, creates new efficiencies, and helps build your business.