Technology Innovation Continues To Add Value To Our Clients
Answering Service Care operates across three facilities 24 hours a day, 365 days a year. Our technology is second to none. Palettech, our proprietary CRM software, is patented allowing us to load the client’s web site or URL at the same time the phone rings. This is one of the primary reasons our agents can access information so quickly and easily, making them knowledgeable and efficient. Palettech seamlessly integrates our answering service with your data.
Our 35 years of experience, hiring and training procedures ensures all calls are handled as specified by our clients. Our experience spans a wide variety of industries – we’re prepared to deal with overflow, staffing fluctuations, terminal emulation, and even fulfillment services. Our standard reposts, which cover just about everything you can imagine, are available real time.
Software application development
Our patented Palettech™ CRM solution enables rapid development, scripting, high volume database access and real-time reporting while decreasing set-up time and overall cost. Palettech’s patented “Web-Pop” technology detects the digits of the incoming call and automatically launches a specific web page. Web-Pop enables the outsourced agent to interact with the customer more quickly and fluidly, just as if they were in-house.
Because Palettech™ is a ready-made CRM solution, our clients do not need to invest in CRM systems that can cost thousands of dollars per workstation, without the time required to configure the system and train your staff. Because of tight integration with the CTI functions of the Nortel™ switch, Palettech™ automatically passes information to the URL such as Agent ID, Caller ID/ANI, and CASS certified zip-4 addresses.
Technology for the most demanding programs
While the heart of our services is contact center experience, dedication, and a family team orientation, the “backbone” is both our partnered and proprietary technology solutions.
Answering Service Care is a Microsoft and Citrix Systems Certified business that supports all systems, including Ecometry, Sybase, Nortel, Foundry Networks, Cisco, EMC, Dell, Braxtel and Tascom. At every point of contact, Answering Service Care leverages these technologies to take in information in real time, make scripting changes, and reports data and marketing intelligence.
Through partnering with world class technology companies, we’re uniquely qualified to develop proprietary technology that enhances customer service, creates new efficiencies; ultimately, helps build your business.
We Love Our Happy Clients!
Very nice answering service. The people are very professional and precise. I definitely recommend.
Answering Service Care…..why did we not sign up sooner? We have now been with them for a few weeks and knowing that our patients are being taken care of (when we are not there to answer the phones)….just like we take care of them…is so nice. I had a brand new emergency patient’s daughter remark about our answering service….how they even remembered the next day about the pain her Mom had been in…and how is she feeling! I love these people…if they were near where we are…I’d bake them cookies and take them into them!
We used Answering Service Care to handle incoming calls both during business hours and after business hours for our small cleaning service. This company was very professional and offered competitive rates for the services they were providing. If you are looking for an answering service for your business, I would highly recommend considering Answering Service Care to service your needs.
Great answering service. I 100% recommend them. A long time client called in and recognized how enthusiastic and professional we were on the phone since hiring answering service care.
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Ready to get set up with Answering Service Care today?
Call at (800) 430-6511 or send us a message.