In October of 1974, Herman and Dorothy Shooster, an entrepreneurial couple that had recently moved from New Jersey to South Florida, purchased a small answering service by the name of Ding-A-Ling.
The business, owned by brothers Frank and Joe Brooks, had a nice local reputation for good customer service and attention with a smile. While the Shoosters knew that their hard work, attention to detail and commitment to be the best would grow the company, they never imagined what the future held.
Growing, growing, growing. That first year, Herman Shooster didn’t draw a paycheck, and put all that he could back into the business together with his wife Dorothy. Over the years, the Shoosters connected with others in the answering service business, and continued to acquire many of these small businesses, most of which were also local family-owned entities.
That small “mom-and-pop” has grown into Answering Service Care, one of the premier providers of professional answering services in the industry. And what’s more, the ever-growing and expanding business – which began operations in a small storefront location and now has additional locations in Michigan and Washington – has remained family-owned and operated. Today, all four of the Shoosters’ kids and several of their spouses, as well as now the third generation, including several of the Shoosters’ 14 grandchildren, manage a full-service operation that serves a global clientele and continues to flourish into the future.
Photo: Dorothy and Herman Shooster – Founders
With a fully U.S.-based team and a reputation for combining cutting-edge technology with the back-to-basics unwavering attention people, Answering Service Care is known as a company that values the human touch above all else. In addition to this unique and singular focus on clients and their callers, the attention to what matters to the company’s internal team has created a workforce whose longevity and dedication are known industry-wide.
A rare combination of services, technology and true friendliness. In today’s business world, it is rare to find a company that’s at the top of its game in all of these areas, and that’s why clients – from small businesses to growing medical practices to multi-location regional businesses to Fortune 500s and more – choose and stay with Answering Service Care over the long run.