8 Benefits of a Legal Answering Service

Lawyers, attorneys, and other law professionals lead notoriously busy lives and work notoriously long hours. Between client meetings, developing strategies, conducting research, litigation, mediation, negotiating agreements, writing briefs, and appearing in court, they don’t have much time to add anything else to their plate. The last thing they need to worry about is managing their phones, especially for calls that can easily be handled by someone else.

How can my firm benefit from a legal answering service?

Partnering with a live answering service is a cost-efficient solution that can help your legal practice answer more calls and win more leads and cases! Here are some of the ways your firm can benefit by partnering with a legal answering service.

  1. 24/7 support. Your clients and leads will appreciate having their calls answered and speaking with a live representative, even if they call at night or on a weekend.
  2. It helps you save money. A legal answering service not only saves you thousands of dollars by never missing a call again, but it is typically a fraction of the cost of an in-house receptionist.
  3. It helps you save time. Think about how much extra time you and your employees could have in your day if you weren’t constantly distracted by a ringing phone. On average, a busy law firm saves hundreds of hours of time per year by partnering with a legal answering service.
  4. Better communication leads to more leads and cases. When you work with a live answering service, you will no longer lose leads due to sending them to voicemail, or as the result of inefficient communication. Our trained live agents will ask the right questions and provide the highest quality of professional, compassionate service.
  5. Each of your callers will feel valued. Even if you are having your busiest day ever or your office is closed, your callers will never know it. Our live agents provide personalized service that makes every caller feel valued and important.
  6. Increased productivity. Partnering with a legal answering service allows you to focus on what you do best- not on managing your phones. So go ahead and focus on those court proceedings, client meetings, and doing what it takes to win more cases.
  7. A more professional image. With our legal answering service, each of your callers speak to a live agent that is focused on one thing: delivering compassionate, professional, and friendly service.
  8. Faster lead response times. Answering Service Care is proud to offer Email-to-Action, an email monitoring service that ensures that you never miss an important email again. If your firm’s online leads forward to an email address, our live agents can monitor it 24/7 to ensure that you are alerted of new leads as they come in. Based on your specific instructions and requirements, our agents will determine who needs to be contacted ASAP and alert the appropriate legal representative. Consider how many more leads you could convert if you were able to get in touch them almost immediately!
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