Although phone answering services have been a popular customer service tool for decades, an increasing number of small businesses are taking it a step above with virtual receptionists. Don’t let the word “virtual” fool you- Answering Service Care’s live receptionists are real humans who can do so much more than just answer your phones and transfer calls. They provide the highest level of customer service and can give businesses of all sizes and types a major boost.
Our 24/7 live virtual receptionist services will not only impress and engage your customers, but also help you grow your business! Here are five things a virtual receptionist can offer your small business.
More calls answered- even during non-business hours!
Data shows that 75% of consumers prefer to interact with a real person even as the technology for automated solutions improves. This means that when people call your business, they don’t want to be sent to voicemail or press “1” for your hours of operation, “2” to schedule an appointment, and so on.
Small business leaders and consumers love 24/7 virtual receptionist services because they ensure that all callers are greeted and assisted by a real live human, day or night. Our friendly virtual receptionists ensure that every call is picked up, and that callers are never placed on hold. Our receptionists will speak with callers to determine the best person or department to transfer them to, and they can take detailed messages if that person is unavailable.
The highest level of customer service
Before ever picking up a call on your company’s behalf, our educated virtual receptionists receive thorough training on your business, industry, and the types of customers they will be speaking with. Unlike other types of phone answering services that greet callers with a custom automated message, our virtual receptionists personally answer every call. They know the ins and outs of customer service and will make each and every caller feel valued and important.
In addition to answering your phones, transferring calls, and taking messages, our live virtual receptionists can schedule, cancel, or update appointments, answer general questions, qualify leads, and more.
With our 24/7 virtual receptionist services, your customers will appreciate the ability to communicate with your company on several different platforms. Our virtual receptionists are available to greet and assist customers via phone, SMS text message, and live web chat.
The Spanish-speaking market is one of the fastest growing segments of the U.S. economy, and research shows that the companies engaging these customers are winning big. One way to make sure you don’t miss out on this powerful, revenue-growing opportunity is by partnering with a bilingual answering service. Our English and Spanish-speaking virtual receptionists will make your callers feel valued and at ease and ensure that they get the amazing customer service they deserve.
When you sign up for our virtual receptionist services, your CRM can be connected to our call answering software. This enables all the data (such as the caller’s name, email, and phone number) to enter directly into your CRM software. Linking your CRM to your answering service leads to better communication, increased productivity, and time savings. Answering Service Care has the capability to integrate our answering service software with a variety of CRM software providers including, but not limited to: SalesForce, Hubspot, Zoho, SugarCRM, and many more.