Every morning you get into the office early, start seeing patients with a variety of different health concerns, even letting them eat into your lunch hour or staying a little late to make sure they’re clear about your instructions.
Despite all of this over-the-top effort, your patients aren’t happy, they’re even starting to post negative reviews online. How much more can you do to provide the best customer service to your patients?
Simple Changes Can Fix Everything
Sometimes the problem isn’t really you or your staff or the level of care the patient receives.
In many cases, it’s how that care is delivered. It’s a little bit like how wrapping a gift in shiny foil paper and placing a dramatic bow on it seems to heightened anticipation for the recipient. There’s nothing fundamentally different about the gift you’re giving, you’ve just presented it in a more attractive way.
Simple fixes can improve your patients’ impressions of the level of customer service you’re providing them.
Try these four tips and see how happy your patients are:
Better Patient Service Starts With You
The attitude you carry into your office influences everyone else around you.
Make sure you explain to each employee just how things need to change and post a few signs that remind them to make small talk or with instructions on how to forward calls to the answering service. Before you know it, the entire office’s demeanor will improve dramatically and so will your online reviews.