Answering services have been around for decades to help businesses increase productivity and provide better customer service. In addition to offering appointment scheduling, bilingual operators, and 24/7 call answering support, the best answering services can help with tasks you may not have considered. Here are four things you probably didn’t know an answering service can do!
Assist your customers through live web chat
In the last few years, live chat has become one of the core functionalities of a website. Consumers love the idea of chatting with a live customer service representative to receive instant support and fast answers.
Live chat adoption presents businesses of all types with an opportunity to increase sales and conversions- but only if it’s done right. Data shows that 21% of live chat requests are left unanswered, and almost half of consumers report that they haven’t had a positive live chat experience in the past month.
If your team can’t keep up your website’s chat system 24/7, our live agents can help! Just as we answer your incoming calls promptly, we can instantly reply to messages and use chat to answer questions and provide support. If you have a large Spanish-speaking clientele, we also offer bilingual chat services.
Respond to customers via email and text message
Phones are no longer the only way that customers reach out to businesses. Today’s consumers want to text with businesses and communicate via email. In fact, people are likely already reaching out to your business using these methods. If they are texting a landline, or nobody is monitoring that “firstname.lastname@example.org” email address, you could be missing out on lots of opportunities.
In addition to managing your company’s phones, a live agent with experience in your industry can respond to incoming text messages and emails. By enabling these functionalities, you’ll never miss out on an important communication again.
Blast out messages with outbound virtual answering services
Also referred to as voice broadcasting, outbound virtual answering services come in handy if you have a message that you need to blast out to lots of customers at once. The Answering Service Care team makes it simple for you to create, schedule and send out automated phone calls to a list of contacts quickly and efficiently.
Here are some of the most common reasons that businesses use voice broadcast services:
- To promote an upcoming event
- To promote a special promotion or offer
- To send emergency notifications
Filter our junk calls with Spam Blocker
When you work with an answering service, you only pay for the calls that are answered. While it’s nice that your virtual receptionist is there to hang up on robocalls and telemarketers for you, it’s annoying that it costs you money.
To help our clients save, we developed a technology that can filter out junk calls. Answering Service Care’s “Spam Blocker” is an add-on service that uses technology to identify live human callers from robots. The robocalls get filtered out, and our clients save hundreds or even thousands of dollars each year. Don’t believe us? We’re happy to display the number of minutes you saved by filtering out junk calls!