Job hunting can be a tedious, painful process, especially when you’re not really looking for anything specific in your next position.
However, for many job-seekers, working as a customer service representative can provide some huge benefits and a great deal of job satisfaction, especially if your skill set is still very generalized. There’s a lot to gain and not much to lose by giving a customer service job a try.
Whether you’re considering a job as a telephone operator for a single large company or a virtual receptionist for many smaller companies, if you feel like it’s time to get into a career path that’s more rewarding, customer service certainly can fit the bill.
Are You Ready for Customer Service?
There are some jobs that you take because you need a job, any job, and others that you take because you really want that particular job. Customer service jobs are the sort that can become a lot more than a paycheck and a place to spend 40 hours a week.
You’ll know you’re ready for a customer service job after you honestly answer these questions:
- Do you want a job where you can help people? Customer service may feel more like a sales job on the surface, but it’s really a helping job. People call your answering service company because they need to get a message to their doctor or can’t find some important piece of information.They might even be very stressed out over the situation. You alone hold the power to calm and reassure these callers in their times of need. It might seem like small potatoes to you, but they’re great big potatoes to the people you’ll touch every day.
- Would you like to expand your skillset? Believe it or not, customer service skills are applicable in huge swaths of the business world. Learning how to calm an agitated caller, how to control a conversation and just how much information is the right amount to give someone are vital for business communication.Whether you envision your customer service job as a permanent stop or a stepping stone to something bigger, your skill set can grow massively while you’re doing it.
- Are you looking for a real career path? Customer service jobs frequently turn into customer service careers. The best operators are valuable to answering service companies and large corporations that have in-house call centers, so with time and experience, you can either climb the ladder within your own institution or take your training and find some upward momentum elsewhere. From training to management, great customer service representatives have lots of career doors open to them.
Customer service jobs can provide you with stability, job skills and a future filled with prospects if you’re really, truly ready to apply yourself to them. The mediation skills you use to handle callers can even be applied in your regular life, making it easier to talk to your family and friends about difficult subjects or encourage better communication between your kids.
If you are looking for more information on becoming a customer service representative, be sure to visit our Answering Service Job Opportunities page.