Over the last several years, our society has shifted from the traditional 9-5 business hours to a more flexible schedule that favors work-life balance. Emerging technology and the coronavirus pandemic have only advanced this shift, with more people working from home than ever before.
In a world where it has never been easier to talk to anyone, anywhere, at any time, limited customer service hours no longer make sense for most businesses. Your customers not only want you to be accessible 24/7- they expect it. Many companies are still resistant to offering 24/7 customer service, mainly because they are unsure of their abilities to manage it efficiently. Whether it’s cost, resources, or manpower that you’re worried about, a 24/7 live answering service can put your mind at ease and help you start delivering excellent customer experience around the clock.
If customers are calling your business late at night, they are not doing it because they hope to leave a voicemail and wait. If you are not available when they want to communicate, they will likely hold it against you and take their business elsewhere. When you partner with a 24/7 live answering service, your customers will appreciate having a real, live person to greet and assist them, even if it is midnight.
When customers contact you to ask a question, data shows that an “immediate” response is important to 90% of them. “Immediate” meant 10 minutes or less to 60% of these respondents. 73% of consumers say that valuing their time is the most important thing a company can do when providing customer service. By making them wait until your office opens the next morning, you run the risk of stressing them out and leaving a bad taste in their mouth.
Answering Service Care’s live agents are available at all hours, just waiting to greet and assist your customers via phone and SMS text message. We are committed to providing lightning-fast response times, and the friendliest, most professional service in the business.
The top reason customers switch to a new brand is because they feel unappreciated, and over half have left a brand for a competitor who was able to stay more relevant and better satisfy their needs. With customer expectations higher than ever, so is the need to provide exceptional customer service.
A 24/7 live answering service not only ensures that you will be there for your customers when they need you, but also that they will receive excellent service every time. With customers more likely to spend more money, make repeat purchases, and tell their friends after just a single great experience, think about how much you could grow your business simply by partnering with a 24/7 live answering service.