Although the list is endless, here are three major reasons to consider partnering with a 24/7 live answering service:
Customers want (and expect) you to be accessible
If customers are calling your business late at night, they are not doing it because they hope to leave a voicemail and wait. If you are not available when they want to communicate, they will likely hold it against you and take their business elsewhere. When you partner with a 24/7 live answering service, your customers will appreciate having a real, live person to greet and assist them, even if it is midnight.
Customers want (and expect) you to be available
When customers contact you to ask a question, data shows that an “immediate” response is important to 90% of them. “Immediate” meant 10 minutes or less to 60% of these respondents. 73% of consumers say that valuing their time is the most important thing a company can do when providing customer service. By making them wait until your office opens the next morning, you run the risk of stressing them out and leaving a bad taste in their mouth.
Answering Service Care’s live agents are available at all hours, just waiting to greet and assist your customers via phone and SMS text message. We are committed to providing lightning-fast response times, and the friendliest, most professional service in the business.
Great customer service is more important than ever
The top reason customers switch to a new brand is because they feel unappreciated, and over half have left a brand for a competitor who was able to stay more relevant and better satisfy their needs. With customer expectations higher than ever, so is the need to provide exceptional customer service.
A 24/7 live answering service not only ensures that you will be there for your customers when they need you, but also that they will receive excellent service every time. With customers more likely to spend more money, make repeat purchases, and tell their friends after just a single great experience, think about how much you could grow your business simply by partnering with a 24/7 live answering service.