As the leader of a construction business, your days are spent overseeing building projects, ensuring a safe environment for your workers, and completing other tasks that require your full attention. Partnering with a construction answering service is a simple, cost-efficient solution that allows you to focus on your daily tasks all while providing a quality customer experience.
How can I benefit from a construction answering service?
Outsourcing your calls to an answering service not only gives you the flexibility to focus on more important things. It also ensures that your callers receive exceptional service 24/7. Here are three ways that a construction answering service can be beneficial to the expansion of your company.
It frees up your hands to do other important things on your phone
Construction is a hands-on industry, whether you’re unloading bulky materials or operating heavy machinery. Your phone has become yet another tool to help you on the job. Since COVID-19, construction companies have had to rely heavily on innovative technology, including mobile apps that make it easier for you to complete inspections, take exact measurements, and more.
It’s hard to take advantage of all the latest tech when you’re busy answering calls. Free up your hands by letting an answering service handle your callers. Our live agents can provide your customers with the help they need while you get the job done. Your customers will have access to a friendly operator who can answer their questions, schedule appointments, and much more.
Provide your callers with more professional experiences
As a construction professional, people often call you directly. While this is common, it’s not beneficial for either party. You’re usually at a loud construction site, in the middle of a job. A bad connection might even cause the call to be dropped. This results in callers feeling unimportant, rushed, and ultimately unimpressed.
When you work with a live answering service, your customers will be assisted by someone focused on providing them with exceptional service. You’ll have happier customers, all of who’s gotten a great first impression of your company as a result. Your live receptionist will greet and assist customers from a quiet office, free from distractions. Your callers will never know that he or she is working remotely and will likely picture your live agent sitting in your office, creating an image that your company is larger than it might be.
More time to relax after a long day
There’s nothing worse than getting home after a long day, only for your phone to keep ringing. You want to give your customers the support they need but having to answer calls after a long day is exhausting. It also takes away from the time that you should be relaxing and resting up so you can be an effective leader. The live agents of a construction answering service are available to take messages and assure callers that you will get back in touch with them the next day. They will only contact you if there is a significant issue that requires your immediate attention.