Monthly Archives: December 2018

3 Trends That Prove Your Small Business Needs A Virtual Receptionist

The customer experience is everything today. In fact, it’s so much everything that the phrase “customer experience” is almost a meaningless word in some circles. Not yours, of course, because you are actually interested in helping your customers have easier and better transactions, no matter what that means. That’s why you’ve got a cool [...]

3 Trends That Prove Your Small Business Needs A Virtual Receptionist

Energize Your Marketing With Better Phone Service

Your answering machine or voicemail system is really quite lovely. It quietly, and cheaply, picks up the phone every time it rings enough, inviting callers to leave a message for you. Unfortunately, they don’t because they’re not really sure that you’ll call them back. And besides, your competition picked up the phone after two [...]

Energize Your Marketing With Better Phone Service

4 Customer Service Metrics That Should Matter To You

Whether you’re running your customer service in-house or have sent your calls out to an answering service company, paying attention to the metrics that are being generated really can make a huge difference to the overall health of your business. Forget the old standbys like handle time and first call resolution, today’s answering service [...]

4 Customer Service Metrics That Should Matter To You

3 Better Approaches To Medical Office Phone Service

Your medical office is a busy place, there’s no doubt about it, but you’re never too busy to give your callers your all, are you? Too often, medical office workers are overwhelmed by the work in front of them added to the constant interruption of the telephone. They really can’t juggle both well and [...]

3 Better Approaches To Medical Office Phone Service