Monthly Archives: October 2018

Make Sure Your Physician Answering Service Is Doing These 4 Things

Your physician answering service has taken a lot of the load off, freeing your in-house staff to give patients a lot more attention and allowing your team members to focus on the work in front of them instead of being interrupted by phone calls. It’s been a huge game-changer, but is this medical answering [...]

Make Sure Your Physician Answering Service Is Doing These 4 Things

Make Sure Your Overflow Calls Are Properly Covered

Non-stop calls from clients, leads and vendors can be exhilarating and also overwhelming. It’s great that they’re calling, that means business is doing well, but it also means that you or a staff member has to stop every few minutes to answer the phone, put the caller on hold or transfer them elsewhere. Being [...]

Make Sure Your Overflow Calls Are Properly Covered

The Biggest Mistake Small Business Owners Make, Says Forbes

Small businesses are vital to the economy, but keeping one up and running in the early years is also a minefield full of ways to destroy the shaky balance you’ve managed to establish. That doesn’t mean you’re doomed to failure, but like any small business owner, there are probably a few areas that could [...]

The Biggest Mistake Small Business Owners Make, Says Forbes

3 Ways Funeral Homes Provide Customer Service To Families, Callers

There’s nothing more fundamental to the survival of a funeral home than really good customer service. From the moment a caller first makes contact to the point where they’ve gotten what they came for, it’s vital that your funeral home customer service game is on point. After all, according to Forbes, your funeral home business [...]

3 Ways Funeral Homes Provide Customer Service To Families, Callers

3 Ways Your Customer Experience Could Be Better

You’ve worked hard to earn the customers who come knocking at your door (real or virtual), but sometimes you get the idea that those same people really want a little more than what you’re delivering. Pretty much every business owner has room for improvement when it comes to customer service, it’s nothing to be [...]

3 Ways Your Customer Experience Could Be Better