Being the owner of a small- to medium-sized business is hectic no matter what kind of company you run, but the ferocity of the demands placed on your shoulders increase dramatically when you’re suddenly discovered by the world and the calls come pouring in. On one hand, this is great news, you’re going to [...]
Taking customer service calls can be harrowing, even on the best days. Whether this is your first call or just the first of the day, it can help to have a quick reminder of some of the most effective strategies for defusing frustrated callers and helping to solve their problems. After all, customers who [...]
Your business is growing and your mobile website seems to be a big hit with visitors, but maybe you’re starting to wonder if maybe you should be doing more. Is it time to invest in an app for your brand? Apps can be expensive and time-consuming to create, it’s important that you’ve really thoroughly [...]
It’s not something anyone wants to think about, but it’s high time you spent a few minutes pondering a disaster recovery answering service for your business. Do you have a disaster recovery plan at all? If you’re like many owners of small- to medium-sized businesses, you’ve probably taken a stab at a plan or [...]