Monthly Archives: March 2018

Phone Etiquette And Your Customer Service Job

Working as a customer service representative can be one of the most difficult jobs around, but it can also become a rewarding career or a well-rounded means of developing strong telephone and professional skills you can apply to a wide range of fields. Regardless of how you intend to invest your telephone skills down [...]

Phone Etiquette And Your Customer Service Job

Keeping Your Cool During A Frustrating Customer Service Call

Everyone’s had that caller who pushed their patience to the limits. Maybe they were unnecessarily angry, overly insistent or just plain not listening to what you were trying to say, but in any case, they could be summed up neatly in one word: frustrating! In these situations, it’s easy to lose your cool, but remember [...]

Keeping Your Cool During A Frustrating Customer Service Call

Are You Ready For Answering Service Support?

Building a business from the ground up takes a lot of hard work, dedication and time. And, let’s face it, most entrepreneurs don’t have the healthiest work/life balance as they’re trying to get a foothold in their industry. But over time, as your business blossoms, you can start to entertain something like having a [...]

Are You Ready For Answering Service Support?

Using An Answering Service To Manage Your Own Phone Use

Everywhere you look, people are using their phones. Making calls, texting, sending emails. It’s never-ending, and according to a recent study by research firm Deloitte, phone usage is just as prevalent as we imagine. The group found that the average person looked at their phone 47 times a day in 2017, with 76 percent [...]

Using An Answering Service To Manage Your Own Phone Use