Monthly Archives: September 2017

3 Ways To Turn A Bad Customer Call Into A Great One

At some point in your career it happened to you. You had that one caller who was out of control, incredibly angry and ready to let you know. Calls like this are common for anyone involved in customer service, unfortunately. The good news is that they don’t have to all end worse than they [...]

3 Ways To Turn A Bad Customer Call Into A Great One

Why After-Hours Answering Service Support Matters

You have a lot of options when it comes to telephone support. You can hire people in-house, you can outsource to companies nearby or you can marry the two to get the type of coverage your customers really need and stay well within your budget. Whatever you do, though, don’t skimp on an after hours [...]

Why After-Hours Answering Service Support Matters

Using Email Marketing To Promote Your Small Business

There’s little else as cost-effective for small business as email marketing. That’s not just speculation, either, a recent study by The Direct Marketing Association showed that the return for an average email campaign is 38 dollars for every one dollar spent, with the top 20 percent of companies reporting showing a return of a [...]

Using Email Marketing To Promote Your Small Business

4 Ways To Use Call Patching

  When you have a small business, you’re always looking for ways to both improve your customer experience and present yourself in a better light. One answering service offering, call patching, is a flexible tool that speaks to both problems at the same time. When customers call, no matter who they are, they’re greeted by [...]

4 Ways To Use Call Patching

Would Call Transfer Help Your Small Business Do Better?

  It’s funny how a small thing can make a huge impact to how a business runs day-to-day. Take, for example, a simple answering service function like call transfer. Unlike a more involved (and potentially more expensive) service like having a virtual receptionist constantly warm transfer each caller to their intended extension, a call transfer [...]

Would Call Transfer Help Your Small Business Do Better?