Yearly Archives: 2016

Behind The Scenes: Integration & Your Answering Service

We talk a lot around here about “integration.” And when it comes to your answering service, this is an important topic. But what exactly do we mean when we talk about “integration?” Everything is connected…or at least it should be  No matter what your role in the company, chances are you deal with some [...]

Behind The Scenes: Integration & Your Answering Service

Urban Pop Art Is A Welcome Addition To Our Break Room

We loved this recent Miami New Times piece covering South Florida artist Ruben Ubiera. Dubbed “King of the Walls,” this busy, prolific and enormously creative urban pop artist creates a unique and memorable blend of graffiti art and surrealism that brings beautiful life to so many spaces throughout our region and beyond. We at Answering [...]

Urban Pop Art Is A Welcome Addition To Our Break Room

3 Benefits To Hiring A Virtual Receptionist

When the telephone rings, are you the first one to answer it? Do you have a voicemail box that goes unanswered or unchecked for days at a time? If you’re an overworked small business owner, there’s a really good chance that your phone callers (and your phone!) are suffering big time. You could try [...]

3 Benefits To Hiring A Virtual Receptionist

3 Steps To Being A 24/7/365 Small Business

Small businesses are increasingly being challenged to compete directly with their Fortune 500 counterparts, creating situations where your local small business is simply out of its depth trying to provide the services its customers want and the expanded hours that they need. Many go about it haphazardly and end up throwing a lot of money [...]

3 Steps To Being A 24/7/365 Small Business

Our Dorothy Shooster Receives Key To The City Of Margate

On October 19, 2016, Dorothy Shooster was presented with a key to the city of Margate (FL) by Vice Mayor Tommy Ruzzano. Dorothy, along with our Founder Herman Shooster who passed away in 2014, has long been an integral member of the community, giving so much of herself whenever and wherever needed. In fact, [...]

Our Dorothy Shooster Receives Key To The City Of Margate

Why Claims Adjusters Need Answering Service Support

Being a claims adjuster can be a stressful—sometimes it seems like no one is happy to talk to you and worse, it’s often difficult to reach the people you need to contact in order to close out claims in any efficient way because of it. Of course, you can’t blame them for not wanting to [...]

Why Claims Adjusters Need Answering Service Support

Why To Add Small Business Answering Service To Your Must-Have List

Chaos is often an oversimplified description of what it’s like to run a small business. There’s always something to do that hasn’t been done and is late, someone who needs your attention who hasn’t been attended to and slips through the cracks accidentally and some giant pile of things that need to be managed that [...]

Why To Add Small Business Answering Service To Your Must-Have List

What Call Screening Means For Your Bottom Line

When small businesses sign up with an answering service company, one of the first benefits they notice is that they suddenly don’t have to screen all of their own calls. There’s a quiet that they haven’t heard in months, or maybe even years, and more things are getting done. It’s like they suddenly got a [...]

What Call Screening Means For Your Bottom Line

Educational Answering Services Help Universities and Colleges

Universities and colleges are busy places where the phone never stops ringing, but that doesn’t mean that your students need to suffer from problems related to dorm living or wait forever to get an appointment with campus health services. Instead of trying to predict the ebb and flow of student telephone traffic, or relying on [...]

Educational Answering Services Help Universities and Colleges

Q&A With…. Ramona Martin

This month we sat down with Ramona Martin, an agent with our answering service team since 2014. What is your role with the company?  We take calls for our clients and their companies. Each region takes different calls. I'm in the Florida region, so my calls are mainly for doctors, home health agencies, insurance companies,  [...]

Q&A With…. Ramona Martin