Monthly Archives: September 2015

Follow These ATSI Tips When Hiring An Answering Service

Hiring the right answering service can be tough, but the Association of TeleServices International (ATSI) has some great tips that can help. Since the answering services organization was founded in 1942, it has cultivated a culture of sharing to help members grow to a group that now generates in excess of $1 billion in [...]

Follow These ATSI Tips When Hiring An Answering Service

Choosing Your Next Answering Service

If your phone’s ringing off the hook all hours of the day and night, making it impossible to get anything else done in your office or shop, it may well be time to consider hiring an answering service. These telephone professionals excel at handling many types of call volumes without interrupting your workflow, and actually [...]

Choosing Your Next Answering Service

Using Technology To Better Your Customer Service

We live in a world full of technology. It helps us wake up, allows our coffee pots to make us coffee while we’re still getting around and even turns the thermostat up when it sees we’ve left the house for work. Most technology has managed to work its way seamlessly into our lives, but there [...]

Using Technology To Better Your Customer Service

Using An Answering Service As Part Of Your Virtual Office

    Virtual offices are increasingly becoming the norm in today’s fast-paced world.   There aren’t many things an office needs to do that can’t be done over the Internet -- between shareable cloud-based software and storage and high-quality video conferencing equipment, team members can be literally anywhere in the world. A virtual office can [...]

Using An Answering Service As Part Of Your Virtual Office

What Is A HIPAA-Compliant Medical Answering Service?

Running a medical office can be stressful and challenging, even on the best of days. Wouldn’t it be great to have someone to help you with the little things, like answering the phone, when you’re busy helping patients or filing charts? Of course there are plenty of commercial telephone answering services, but your patient [...]

What Is A HIPAA-Compliant Medical Answering Service?

Top 3 Reasons Doctors Use Medical Answering Services

Medical answering services are one of those things that we take for granted in our day-to -day business, like cell phones and electric lighting. They operate flawlessly behind the scenes when we have the right one in place, but if someone has never used one before they might think they’re doing just fine without. [...]

Top 3 Reasons Doctors Use Medical Answering Services

Finding The Best Medical Answering Service For Your Practice (Part 2 of 2) 

This is part two in a two-part series. You can read part one here. We discussed how to find a medical answering service that will provide excellent customer care in part one of this series, but what we’ve yet to address is your patient’s data security. HIPAA compliance is just as vital to your success [...]

Finding The Best Medical Answering Service For Your Practice (Part 2 of 2) 

Finding The Best Medical Answering Service For Your Practice (Part 1 of 2)

This is part one in a two-part series. You can read part two here. Being a health professional means that a lot of people are counting on your expertise in their times of trouble. Since you can’t reasonably be available to all your patients all the time, it’s important to choose a medical answering service [...]

Finding The Best Medical Answering Service For Your Practice (Part 1 of 2)

Q&A With…. Billy Grullon

This month we sat down with Billy Grullon, a Systems Administrator with Answering Service Care. What is your role with the company? I create new accounts in the system. I also help input "on calls" for accounts. This means that I update the accounts with the information sent over by the client so that the [...]

Q&A With…. Billy Grullon

Hurricane Answering Services

Hurricanes, fires and other serious disasters happen in the blink of an eye, but you don’t have to leave your customers wondering how to cope. By contracting with a telephone answering service with redundant backup systems and years of experience with these stressful situations, your customers will know exactly what to expect during the recovery [...]

Hurricane Answering Services