Monthly Archives: July 2015

Is A Live Answering Service The Solution To Your Challenges?

Owning a small business means juggling a lot of jobs, including answering the phone. Although responding to customers is one of the most important things you can do to build your business, you can easily spend the bulk of your day doing nothing but that and letting other important tasks, like marketing or reordering inventory, [...]

Is A Live Answering Service The Solution To Your Challenges?

How Your Answering Service Acts As Your Virtual Office

Professionals everywhere are looking for better and more efficient ways to do business, whether they’re in the legal, real estate, retail or other fields. Slow sales and budget cuts mean offices are running on increasingly limited staff, so when work increases, it can be hard to keep up. When the phone’s ringing off the hook [...]

How Your Answering Service Acts As Your Virtual Office

Do Millennials Use the Phone?

According to a Millennial Generation Research Review, Millennials are not only more likely to use their smartphones, but 80% of them sleep with them in their beds. Keep in mind – they aren’t talking on their phones – they are using apps, browsing the web and texting. In fact, many see calls as an interruption [...]

Do Millennials Use the Phone?

What Can a Remote Receptionist Do for You?

Receptionists help put a friendly face on your company, but they don’t need to be in your physical office to do so. A remote receptionist can fulfill an important need for your business and help you make a great first impression – all from a remote location away from your office. Having a remote receptionist [...]

What Can a Remote Receptionist Do for You?

What to Do When You Need a Temporary Answering Service

No matter how text and email oriented we become as a society, there will always be something special about picking up the phone and talking live to someone. That’s why it’s so important that you maintain high levels of quality and customer attention when it comes to your business phone line. Answering calls promptly, [...]

What to Do When You Need a Temporary Answering Service

What is Dynamic Scripting for Answering Services?

Answering services play an important role for businesses of all sizes. With so much to do in any given business day, it’s important that there is a dedicated team of people to handle incoming calls and get customers to where they need to be. In addition to answering basic questions, answering calls and taking [...]

What is Dynamic Scripting for Answering Services?

Three Tips to Improve Your Answering Service Call Script

While there’s a lot of debate over whether or not to use scripting in an answering service setting, the simple fact is that you need to maintain a consistent approach and high levels of customer service for your audience. Some degree of scripting is required for that, but you also don’t want your answering [...]

Three Tips to Improve Your Answering Service Call Script

Why Your Answering Service Greeting Matters

Working with an answering service provider means that you and your staff will have more time to do what’s important in your business.But handing off incoming calls to an outsourced answering service can be a bit nerve-wracking. Since they are in charge of the first impression of your business, it’s essential that they convey professionalism [...]

Why Your Answering Service Greeting Matters

Are We As Answering Services Losing Our Identity?

Our co-CEO Michael Shooster wrote a featured article in the June 2015 issue of TAS Trader. Below is a reprint of the article, and it can also be found online here.    It’s Time to Go Back to Calling Ourselves an Answering Service  By Michael Shooster Years ago, many warned that voicemail would replace telephone [...]

Are We As Answering Services Losing Our Identity?