Monthly Archives: March 2015

Working with a Spanish-Language Answering Service

Is a Spanish-language answering service the right move for your company? No matter which industry you’re in, chances are you’re working with a Hispanic and/or Spanish-speaking community. With many in this group preferring to do business in Spanish – or at least have the option of doing business in Spanish – it makes sense [...]

Working with a Spanish-Language Answering Service

What is a Specialty Answering Service?

Looking for answering services for your business? Try a specialty answering service. These live telephone answering services are customized to meet the needs of your business or the needs of your industry. No business is the same, so it makes sense that the best answering services aren’t offered with a one-size-fits-all approach. Although there are [...]

What is a Specialty Answering Service?

Do Toll Free Numbers Still Make a Difference?

In this age of instant connection on Twitter, texting and other forms of media, you may wonder if a toll-free number is still necessary or even important. After all, the reason that these numbers were first offered was to help customers reach out and connect with you without paying high long distance fees. Now [...]

Do Toll Free Numbers Still Make a Difference?

Figuring Out Answering Service Pricing

This is part two in a two-part series. Read part one here. When we are asked “How much do your answering services cost?” there is, of course no one-size-fits-all price answer. In part one of this series, we talked about different pricing structures and related fees for answering services. In this part, we continue [...]

Figuring Out Answering Service Pricing

How much should you pay for an answering service?

This is part one in a two-part series. Read part two here. If you’re exploring your options for virtual receptionist services, you’re comparing a lot of costs, features and benefits of the multiple choices out there. No matter what type of business you’re in, the bottom line counts. So in addition to seeking out an [...]

How much should you pay for an answering service?

Using a Seasonal Answering Service

Having a seasonal business means that from month-to-month or season-to-season, your staff may go from hearing crickets to needing a caffeine IV drip. That’s why when things get hectic during your busy season, it can help to streamline your operations as much as possible. One of the most obvious ways is through getting help with [...]

Using a Seasonal Answering Service

Help! We Need a Virtual Receptionist!

Giving your incoming callers the help they need, when they need it, can help your business grow and thrive. Great customer service is everything. Your receptionist is typically the first line of contact that a potential customer has with your company. If your incoming calls have consistently been going into voicemail or – even worse [...]

Help! We Need a Virtual Receptionist!

What Is Call Patching?

A successful business is both a blessing and a curse. On one hand, you’ve got customers all over the place that want your products or services right now, but on the other, you’re limited to just the 24 hours in each day. Many businesses help ease this burden by hiring a virtual receptionist to take [...]

What Is Call Patching?

Q&A with Kathy Matson

This month we sat down with Kathy Matson, a remote answering service agent who is based in Pennsylvania and has been with Answering Service Care since 2010. What’s your role with Answering Service Care? I am a remote answering service agent, or telephone answering service operator. As a remote agent, I work various hours and [...]

Q&A with Kathy Matson