Monthly Archives: January 2015

Your New Year’s Answering Service Checklist

It’s the New Year, and 2015 promises to be an exciting, successful and fulfilling one for many of the business clients we have been talking to. And why not? More than ever, there are so many great answering service-related tools available to help you do business and serve your customers, patients and callers more efficiently, [...]

Your New Year’s Answering Service Checklist

What Do Your Callers Really Want?

Being a small business means making a lot of tough choices that walk the line between what your customers really want and what you really need in order to maintain a semblance of sanity. When your income relies on direct customer contact, it can be tempting to simply give up your life to the telephone, [...]

What Do Your Callers Really Want?

Seven Ways In Which An Answering Service Will Help Grow Your Business (Part 2 of 2)

This blog post is part two in a two-part series. You can read part one here. We already discussed four ways of improving your market share and growing your business with the help of an answering service in our last post, but we had a lot of ideas left over when it was done. [...]

Seven Ways In Which An Answering Service Will Help Grow Your Business (Part 2 of 2)

Seven Ways An Answering Service Will Help Grow Your Business

This blog post is part one in a two-part series. You can read part two here. When you think about growing your business, you probably conjure up images of shiny marketing brochures, more sales and huge websites, but if you’re focused on the future instead of the steps that will get you there, you’re missing [...]

Seven Ways An Answering Service Will Help Grow Your Business

Five Reasons to Choose An Answering Service Over Voicemail

Customers will be customers -- and often they will call at the most inopportune times, including after hours when there’s simply no one around to pick up the phone. Thankfully, you’ve got options when it comes to these callers: you can set up a voicemail system, you can simply ignore the call and hope they [...]

Five Reasons to Choose An Answering Service Over Voicemail

What Kinds of Businesses Need Answering Services?

Even with the rise of Internet marketing and social media, people still do business over the phone. No matter what type of business you’re in, giving good phone service to incoming callers is essential. If you’re too busy to keep up with incoming callers yourself, and if you want to spend your employees’ resources [...]

What Kinds of Businesses Need Answering Services?

Five Signs That It’s Time for an Answering Service

Are you on the fence about working with an answering service? While the idea of having someone remote answering your phones – and adding another business expense to your ledger – might make you reluctant, there comes a time when you need to outsource in order to grow. Contrary to what you might believe, [...]

Five Signs That It’s Time for an Answering Service

What’s an Answering Service Script?

When you hire an answering service to take your incoming calls, you’re taking an important step for your business. Not only are you reducing the time and resources that your employees are spending on incoming calls, but you’re providing a better experience for your callers. Treat answering service customers properly with the right call [...]

What’s an Answering Service Script?

Answering Services and Your Bottom Line

As you grow a business, you have to keep track of every dollar coming in and going out. Reducing your overhead while maximizing your receivables will build a strong financial future for your company. But don’t let a minimalistic approach to your expenses hold your business back from growing. Working with an answering service to [...]

Answering Services and Your Bottom Line