Monthly Archives: October 2014

Start Ups and Answering Services

Start-ups and answering services go together like peanut butter and jelly. Whether you’re a one-person business or you have a small start-up team, here are four reasons why answering services are an essential for your business during the start up phase and beyond: You’re too busy to answer the phones. As you start and run [...]

Start Ups and Answering Services

Turning a Difficult Call Into Good Customer Service (Part 2 of 2)

In Part One, we talked about the inevitability of negative customer experiences. Every once in a while, it happens, and there are always different reasons a customer may be upset. But while the bad situation may be inevitable, a bad experience isn’t. In other words, there is always a good customer service experience that can [...]

Turning a Difficult Call Into Good Customer Service (Part 2 of 2)

Does a Live Answering Service Make a Difference?

Does a Live Answering Service Make a Difference? If you’re still using an answering machine instead of a live answering service to handle your overflow, after hours and weekend calls, you don’t need us to tell you that you get a lot more missed calls than messages. For any number of reasons, people don’t like [...]

Does a Live Answering Service Make a Difference?

Like Good Marketing, a Good Answering Service Doesn’t Cost You Money

Like any other business decision, you have to weigh the pros and cons of using alive answering service during your businesses off hours – or to supplement your receptionists during peak hours. The pros are pretty obvious – your clients have a real human being to speak with when they call and aren’t left on [...]

Like Good Marketing, a Good Answering Service Doesn’t Cost You Money

Turning a Difficult Call Into Good Customer Service (Part 1 of 2)

No matter what industry you’re in, or how long your business has been around, bad customer experiences are inevitable. It’s just part of the process of working with the public. Unfortunately, your business’s reputation relies on your ability to meet customer needs. You need to have a plan in place in order for you to [...]

Turning a Difficult Call Into Good Customer Service (Part 1 of 2)

Q&A With….Ramona Martin

This month we sat down with Ramona Martin, a member of our professional Answering Service agent team.  What’s your role with Answering Service Care and where were you before? Since February of 2014, I’ve been a part of this great answering service team. I take calls from all over – Israel, Japan, England, and of [...]

Q&A With….Ramona Martin

Do Toll-Free Numbers Still Matter?

With flat rate calling plans and little to no long distance fees on the standard phone line or cell phone plan, you may wonder if toll-free numbers still matter for your small business. Even though your customers aren’t worried about long distance fees like they used to be, there are still several good reasons [...]

Do Toll-Free Numbers Still Matter?

Does the human touch still matter in an Internet business world?

Customers can check out your website in the middle of the night, browse through your FAQ section and make a decision about whether or not to buy from you before your business is even open. Thanks to 24/7 Internet access, they can make product or service comparisons with your competitors and do the vast majority [...]

Does the human touch still matter in an Internet business world?

Is Your Small Business Making These Telephone-Related Mistakes? (Part 2 of 2)

This post is part two in a two-part series. Read part one here.  No matter how advanced our technology or how efficient the tools we use, service usually starts with a direct, human connection that cannot be replaced or duplicated.  And more often than not, this connection comes from a phone call or several phone [...]

Is Your Small Business Making These Telephone-Related Mistakes? (Part 2 of 2)

Is Your Small Business Making These Telephone-Related Mistakes? (Part 1 of 2)

This post is part one in a two-part series. Even in our ultra-connected, online oriented world, your small business telephone practices can make or break your success. Many people still prefer to talk on the phone over any other means of communications, and the way you and your staff answer the phone can play into [...]

Is Your Small Business Making These Telephone-Related Mistakes? (Part 1 of 2)