No matter what kind of business you run or what your size, you need to have a phone-answering strategy that is friendly, professional, helpful and efficient – all at once. Some answering services (such as ours) will work closely with clients to develop and customize a phone answering script that does all of the above, [...]
This month we sat down with Patricia Vanderbilt, a remote Customer Service Representative based in Pennsylvania. How long have you been a remote Customer Service Representative with Answering Service Care? I started with the company in November, 2011 as a part-timer and went full-time this year. As a live phone agent, I take phone calls [...]
In the world of professional telephone answering services, many operators work as remote agents. This means that these professionals serve callers and answer phones from remote, offsite locations – usually from their own homes. Why be a remote agent? Remote agents are usually professionals who are highly self-motivated, productive and structured. They have to be [...]
As one of the premier answering services in the U.S. (did we also mention award-winning?) we get this question a lot: What is a Remote Agent? When it comes to answering services, a remote agent is one who works offsite – usually from home – answering calls, fielding questions, making appointments and servicing your callers [...]
Did you know there’s a better way to make sure that important callers get a hold of you? Instead of playing phone tag with your callers, you can try “Follow Me.” What is Follow Me? We get that question a lot! Follow Me is a unique feature of Answering Service Care that aims to reduce [...]
Call patching is a basic, but essential, service that you should look for if you’re considering answering services for your business. While answering services can provide a number of different options for business needs, call patching is important if you or your staff will be off location frequently or need calls forwarded to different numbers. [...]
Answering services can fill a variety of important needs in your growing business. They can free up your office staff to focus on the work of growing your business. They can help you extend your business hours to 24/7 without having an onsite secretarial staff work around the clock. They can even help you [...]