Monthly Archives: July 2014

How to Choose a Medical Answering Service

When it comes to needing to be available 24/7, the medical and healthcare fields know just how important total availability can be. In a medical emergency, it’s essential that your practice be on call and available for your patients who need you. While having a live secretary on staff overnight isn’t practical (or cost-effective), working [...]

How to Choose a Medical Answering Service

Answering Services & Appointment Scheduling

Does your business rely on setting and keeping appointments? If so, you’re in good company. Dozens of industries and professionals rely on appointments with customers, including these: Consultants Dentists Electricians Financial Advisors Independent Contractors Plumbers Physical Therapists (And more!) Appointments are important. When a new call comes in, you need to get an appointment on [...]

Answering Services & Appointment Scheduling

Do Missed Calls Really Mean Missed Business?

When your customers reach out to connect with you, can they? If you’re struggling to answer phones in your office during business hours, or don’t have coverage during off-hours, you could be leaving potential customers in the lurch. And, really, how likely do you think they are to pick up the phone and call [...]

Do Missed Calls Really Mean Missed Business?

Telephone Etiquette Tips to Improve Your Company’s Customer Service

One of the biggest complaints companies receive is in regards to a customer’s experience when talking on the phone to a customer service representative. The ability to manage customers concerns and questions and provide helpful and positive solutions is a learned skill – and many will say that it is a lost art form. [...]

Telephone Etiquette Tips to Improve Your Company’s Customer Service

What is an Answering Service?

If you’re looking for an affordable, reliable and professional way to handle all of your customer service demands and effectively manage client communication for your business, you should consider an answering service. An answering service is one of the best decisions you can make for your business, but if you’ve never used a call [...]

What is an Answering Service?

USING A TELEPHONE ANSWERING SERVICE HELPS SMALL BUSINESS

A live voice answering service may be the single best thing you can do to promote small business success. There are multiple reasons why this one simple addition to your business plan will have a ripple effect on business outcomes.  Although many large businesses use professional answering services, a small business or individual entrepreneur has [...]

USING A TELEPHONE ANSWERING SERVICE HELPS SMALL BUSINESS

Customer Service Starts on the Phone

It’s essential that you use each and every opportunity to make a positive connection with your customer. Every time you use the phone with a customer (or a potential customer), it’s an opportunity to make them feel cared for, supported and helped. Although your relationship with a customer will extend beyond the phone, it’s important [...]

Customer Service Starts on the Phone

Is A Live Receptionist Always Better Than Voicemail?

There are two things that can happen when your potential customers call into your office – they can either be greeted by a pre-recorded message and a series of numbers to punch, or they can be greeted by a live, friendly “Hello.” If calling your business line results in the former, it’s time to [...]

Is A Live Receptionist Always Better Than Voicemail?

One Answering Service, Multiple Locations for Your Business

When your business is in multiple cities – or multiple countries – it’s important that your customers get to the right party at the right department to get the help that they need. By using an answering service, rather than onsite receptionists, you can ensure that your customers get the best care no matter [...]

One Answering Service, Multiple Locations for Your Business

Top Four Reasons Every Small Business Could Benefit From an Answering Service

Your company’s incoming calls lay the foundation for your future success. That’s why it’s so important to make sure that they are handled professionally and quickly every time. By working with an answering service, your company can reap multiple benefits that can easily outweigh the initial costs. Here are four reasons why small business can [...]

Top Four Reasons Every Small Business Could Benefit From an Answering Service