Monthly Archives: June 2014

Is An Answering Service Better Than Voicemail?

Even though we live in a digital and social media age, there’s still a lot to be said about a business by the way it answers its phone. While many small businesses and solo entrepreneurs rely on answering services to help them speak with customers, many others turn to voicemail systems to take incoming calls. [...]

Is An Answering Service Better Than Voicemail?

Using Your Answering Service for Summertime Business

As the temperature starts to increase, what happens in your business? Depending on your industry, you could be seeing an uptick in calls and requests or you could experience a lull in new business. In either situation, using an answering service can go a long way as far as meeting your customers’ needs without [...]

Using Your Answering Service for Summertime Business

How an Answering Service Helps Your Small Business Sound Bigger

When you are growing a small business, every decision needs to be considered carefully – especially when it comes to spending money. You know you need to keep expenses low, without sacrificing the quality of your products/services and the customer experience. Working with an answering service may seem like an extra expense at first, [...]

How an Answering Service Helps Your Small Business Sound Bigger

The Benefits of Having an Answering Service When Disaster Strikes

Wouldn’t it be great if everything in your business life ran smoothly? If there were never emergencies to handle and you were always there to answer your business line, it would be smooth sailing for you and your company? Unfortunately, we live in the real world and there could be any number of disasters that [...]

The Benefits of Having an Answering Service When Disaster Strikes

Why Service Providers Need a Good Answering Service

As a service provider, we know that you are great at what you do. But truth be told, answering phones doesn’t have to be one of your strongest suits. That’s why working with an answering service for your service-based business can be a great way to maintain a professional image and still build a successful [...]

Why Service Providers Need a Good Answering Service

What is a Virtual Assistant? (Part 2 of 2)

In Part 1 of  What is a Virtual Assistant, we talked about what virtual assistants do and who they are. Here in Part 2, we talk about the benefits of working with a Virtual Assistant (or “VA”) and why so many businesses are turning more and more to VAs and virtual receptionists. The Benefits of [...]

What is a Virtual Assistant? (Part 2 of 2)

What is a Virtual Assistant? (Part 1 of 2)

Picture it: You and your team are in the middle of putting together a very complex, and important, project for a customer. The phone rings. It’s new business – which is great – but do you have time to stop what you’re doing, answer the phone in a professional way and have the information that [...]

What is a Virtual Assistant? (Part 1 of 2)

How Much Do First Impressions Matter (Hint: A Lot!)

The impression you make as a small business speaks volumes about you and your team. It also helps set the stage for future business (or lack thereof). Earning trust and respect in a crowded market starts by putting your best foot forward – and for many businesses, that starts with a professional answering service. A [...]

How Much Do First Impressions Matter (Hint: A Lot!)