Monthly Archives: May 2014

Q&A With….Brendan Bhim

This month we sat down with Brendan Bhim, Billing Manager. Tell us a little about how you started with the company… I started in the Call Center in January 2001, working on a project for the Florida Restaurant Association. After a while, I was promoted and was doing more work for the same client, including [...]

Q&A With….Brendan Bhim

Does Your Answering Service Have the Personal Touch?

What do customers hear when they dial your number and let it ring? If it’s going straight to voicemail, you’re not offering much in the way of customer experience – and that could translate into a slumping business for you. Countless studies have confirmed that customer experience is one of the top factors that [...]

Does Your Answering Service Have the Personal Touch?

Can an Answering Service Help us with Lead Capture and Management?

Capturing leads from incoming calls is the lifeblood of your business – financially and in every other way. Considering that it costs seven times as much to acquire a new customer than to keep an existing one, its well worth it to work with a live answering service to capture and manage leads so that [...]

Can an Answering Service Help us with Lead Capture and Management?

Why Do U.S. – based Agents Make a Difference?

There are a lot of reasons that businesses just like your choose to use an answering service. Some may deal with high call volumes and want to keep call quality high. Others have a small staff and can’t dedicate a full time employee to answering busy phones. Whatever your reason may be for using [...]

Why Do U.S. – based Agents Make a Difference?

Industry Spotlight: Answering Services for Construction Companies

If your company makes construction happen, chances are you need an answering service. Construction companies face unique challenges in availability, time management and customer service that can be made easier and even overcome with a professional answering service. Contractors and construction companies are some of the busiest professionals. The time spent planning, executing and finishing [...]

Industry Spotlight: Answering Services for Construction Companies

What Do Clients Expect from a Phone Answering Service

When you own or manage a business that is “on the grow,” you need to pay attention to every detail. Every interaction with your company counts for your prospects and clients – from the way you present your products and services to the way you handle customer complaints. But the first threshold clients normally cross [...]

What Do Clients Expect from a Phone Answering Service

Does Your Answering Service Ever Go Down?

When it comes to uptime and being “on” and available 24 hours a day, 7 days a week, 356 days a year (366 during leap years!), the top answering services take uptime very seriously. In the world of technology, the goal for top-tier services is 99.99999+% up time, and the same goes for the premier [...]

Does Your Answering Service Ever Go Down?

How Does Using An Answering Service Save Us Money And Increase The Bottom Line?

No matter how “always-on” you or your cell phone are, the truth is that there will always be circumstances in which having someone else available to answer your phone is not only an asset, but a necessity, to your business. Whether you have a small “Mom-and-Pop” or a large corporation (or something in-between), chances are [...]

How Does Using An Answering Service Save Us Money And Increase The Bottom Line?

Is There On-Hold Time With Answering Services?

Let’s be honest….we’re all busy. We’re often rushing, we sometimes don’t feel like waiting and we generally don’t like to be put on hold when we’re ready to get some business done. And the same goes for the people who are calling your business. They want their questions answered, their inquiries responded to, their calls [...]

Is There On-Hold Time With Answering Services?