This is part two in a two-part series on working at Answering Service Care. You can read part one here.
In the first part of this series, we talked about our award-winning team and family environment. In this part, we will touch on some other key areas that bolster industry-leading answering service professionals.
We offer rigorous, structured training for all answering service virtual receptionist.
Our answering service professionals are among the best trained in the business. With a focus on areas like customer service, call accuracy, account knowledge and first impressions, we leave no stone unturned when it comes to the training of our virtual receptionists and professional staff. We never stop learning, and love to keep discovering, practicing and experiencing. With internal mentorship programs, “buddy” arrangements, team-building exercises, incentives and other initiatives to motivate and reward our great team, all of us feel happy and proud to be part of something great.
We treat our callers and our colleagues as we want to be treated.
We believe that respect, compassion and, yes, good, old-fashioned friendliness make all of the difference in the world. We treat our internal colleagues and our external callers, customers and clients exactly as we ourselves would like to be—and expect to be—treated. And what a difference this approach makes for all of us!
Our atmosphere is one of excellence.
At Answering Service Care, quality is a commitment, not a vague idea. In fact, it is cornerstone of every phone call, every interaction, every message and every business we are proud to call our client. Whether your business is a one-stop-shop run by you and you alone, or it’s a huge conglomerate with multiple locations and a huge staff, you and your callers matter—and we will provide it to you day in and day out. We’re professional, we’re responsive and we’re always friendly.
We believe there is always room for improvement.
Even when you are at the top of your game, there is always room for growth, for change and for review. Being the best comes with great responsibility, and we don’t ever forget our responsibility to our clients, to their callers and to one another.
Good customer service is an inside job.
We believe that serving our customers starts right here on our answering service floor. To be the best, we need to act like the best. We want to work with the best answering service professionals in the business. To do this, we make sure that each and every member of our team practices kindness, respect, compassion and professionalism with every conversation, every call and every interaction.