In the world of professional telephone answering services, many operators work as remote agents. This means that these professionals serve callers and answer phones from remote, offsite locations – usually from their own homes.

Why be a remote agent? Remote agents are usually professionals who are highly self-motivated, productive and structured. They have to be in order to work– and thrive—from home. As home-based operators, they need to be able to work well independently and consistently. These men and women are real “go-getters” who have the flexibility to make their own hours and the discipline to stick to their schedule, even when they are working from home.

We’ve spoken to lots of remote agents and here are just some of the reasons they love working offsite, usually from home: 

  • Flexible hours and the opportunity to make your own schedule
  • Ability to work part-time or full-time, even for stay-at-home moms, students, and others for whom the typical 9-to-5 on-site job can be tough
  • Great supplemental income for part-timers
  • In states with particularly rough winters, they don’t have to fight the snow or other tough elements
  • Lowered food expenses – no eating out at lunchtime or restaurants while working
  • No more stressful long commutes
  • Lowered gas and other car-related expenses
  • Greater productivity is rewarded
  • Lowered clothing/wardrobe needs and expenses 

Remote agents love their work set-up. We have found that for the vast majority of at-home remote agents, working within this framework is something that is appreciated and welcomed. Many of these answering service operators end up permanently working offsite from home since the arrangement works so well for their schedules and their professional lives.

And the best part for answering service clients and their customers? Callers are served with the highest levels of professionalism and efficiency regardless of whether the telephone operator is located on- or offsite.