Your office can turn into a zoo between the patients who need to be seen and the callers who are waiting on the phone to make an appointment or ask a question.
You don’t have to tame the wilderness alone, though. a veterinarian answering service can help keep your phone lines clear so your office staff can focus on giving Fido the quality care he needs.
Your small veterinary practice is everything you’d hoped it would be, except that your stellar reputation has created a huge backlog for callers and their pet-patients. Your in-house staff is doing all they can to keep the telephone and waiting room serviced during peak times, but it’s not an easy job for them and customer care is suffering for it. Instead of stretching your staff too thin, hiring a medical answering service can be the solution to your customer care problems.
Just like with human patients, a veterinarian answering service can help your office run more smoothly by:
- Helping with call overflow. Maintaining a backlog of callers waiting for your attention isn’t a great way to keep rattled pet owners calm or an effective tool for providing the customer care your patients deserve. Instead of automatically putting people on hold during busy times, your office staff can tag the answering service for help with overflow calls. Any call that you don’t pick up within the time you specify, for example, will automatically be transferred to your answering service team.
- Providing a dedicated appointment setter. Your office staff handles a lot of appointments every day, keeping the phone lines lit up when those workers need to be doing other things. You can free up a significant amount of manpower by simply using an appointment scheduling queue through an answering service company. Instead of leaving your office help to set all medical, grooming and boarding appointments over the telephone, they can be free to take care of the customers coming in through the door. Since your answering service uses software compatible with your calendar applications, appointments made in-house are never at risk of creating double bookings!
- Connecting true emergencies directly to your phone. Although the majority of your callers aren’t dealing with emergencies, there are a few that desperately need to get through right away. Instead of leaving them at the mercy of an answering machine or simply turning off the phones at night, you can give them a way to reach you without being invasive. An answering service will ask the right questions to determine if callers are having a true emergency that needs your attention or if the caller can wait until morning to make an appointment.
Answering Service Care has been providing excellent answering services to practices like yours since 1974. A veterinarian answering service can be the perfect solution to your patient service woes. Instead of the “parents” of your patients feeling like you don’t have the time to listen to them, turn the calls over to Answering Service Care so your waiting room is quiet and your phones are handled by professionals. Call us to today at 800.430.6511 or email us here for a custom quote for animal medical answering services!