There are so many businesses that can benefit from the help of an answering service that it’s truly remarkable that so many still aren’t taking advantage.
The problem, it seems, is that some believe that answering services do one thing and one thing only. That might be the fault of the industry for painting the job as one of nothing more than answering the phone — but that’s only the tip of the iceberg when it comes to answering services.
The Many Sides of Answering Services
Just like your accountant doesn’t just do your taxes, answering services aren’t just glorified human answering machines.
We offer a variety of services that many businesses are completely unaware of, including these useful options:
Appointment setting. We can and do schedule, change and cancel appointments every day for medical offices, contractors, lawyers, spas and other professionals that require these kinds of services. Our software will readily interface with many other calendars, allowing us to schedule appointments at the same time you’re making appointments in your office — with no double booking!
Emergency call handling. No matter the time of day or night, your customers depend on you to help them through their emergencies. If you’re the HVAC guy and the furnace goes out, they’ll not hesitate to call and let you know. We’ll act as the middleman, using your instructions as a guide to determining if we should take a message or forward the caller to your phone.
Customer service. Your customers probably call frequently to ask the same kinds of questions again and again. That’s ok — we can handle it. By providing your answering service with a script or information packet to help answer customer questions, we can manage many of your callers’ common questions so you can focus on the business at hand.
Disaster recovery. No one wants to think about it, but if you live in a disaster prone area the day may come when you’re inaccessible by phone due to power outages, building damage or downed telephone lines. That’s where we come in. We’ll handle your calls while you’re out of touch, according to your instructions. While you’re busy trying to get back to business as usual, your answering service will be reassuring your customers that you’ll be back online in no time and relaying any updates you provide..
Overflow call answering. Answering services aren’t just for late night callers — no way. We can handle your daytime calls, too! Your receptionist or office manager will breathe a little easier knowing that the calls they can’t answer will roll over to the answering service, or you can use us in place of a real life receptionist if you don’t already have one in place.
These are just a few services that you’ll get to choose between when working with an answering service. You’re not exactly like any other business, that’s why there’s no one-size-fits-all answering service solution. When you’re ready to partner with an answering service, make sure you ask about what services are available so you can get the exact package that’s best for your business.