The Client Curve

While saving the entrepreneur time and money, an answering service allows your customers to contact you at any time of day or night, whether or not your doors are open for business.  No matter what industry, an answering service expands your ability to have client contact.  Sometimes an answering service simply takes a message and files it until you pick it up from them.  At other times, the service may provide information or answer questions from callers.

According to a study made by The Science Channel,  answering services are well used across a variety of businesses.  Perhaps a doctor has the most emergent need for an answering service, and that’s a familiar example.  However, contractors out in the field all day may not be able to receive important business calls, as is true of traveling CEO’s who await purchase decisions by clients,  or sales people who await a phone order.  An  answering service also goes beyond just orders or emergencies,  and are used as backup in case of power outages, phone tree calls to employees on standby, or other in-house emergencies.

Have you ever been that parent at 2:00 a.m. whose baby has been crying all night?  Have you been that young man with a throbbing toothache on a Saturday?  Are you a guest at a wedding with your phone off, but still expecting a sales lead?  Did a pipe just burst and you must reach your plumber sooner than immediately?  Have you just had a fender bender, yet your insurance agent is out in the field handling another claim?  Each of these individuals has his or her own urgent need to reach a particular professional.  At this moment, a reliable answering service can be that personal clearinghouse of information between the customer and yourself.  In each case, each customer would be grateful that an  answering service  had been provided to meet their needs.