You’re busy, you’re out and about, and your phones keep ringing. That’s a good thing! But of course as you grow and expand, it’s more important than ever that your phones are covered consistently, professionally and effectively.
With or without an answering service, you want to be there for your callers. When it comes to business, being busy and your callers, the idea of “phone tag” isn’t funny – or acceptable! Even if you have someone available to answer your phones full-time or if you use a professional answering service, your callers have questions and sometimes need attention before business hours, after hours, on weekends and on holidays. Wouldn’t things run more smoothly if you knew that every call – no matter when it comes in – would find its way to you or someone else who could help quickly and completely?
Have you heard of Follow Me? Whether it is part of a larger suite of answering services or a standalone service you purchase separately, Follow Me (also referred to as “Find Me Follow Me”) may be exactly what you need. No matter where you are or what you are doing, you can make sure that callers will find you and your team members easily and without delay. With just one phone number you can customize and configure, you’ll be able to answer questions, schedule appointments, resolve issues and give information without having to worry about callers missing you or not having their calls answered. (Of course, they can always leave a message, too – if that’s part of your call plan.)
Here’s how it works: There are two components to Find Me Follow Me: The first “finds you” and directs the system to send the caller to wherever you are – at the office, at home, on the road, wherever. The second “follows you” through all of the possible ways you could be reached in that moment, perhaps your business line, then your cell phone, then your home phone. By combining these two types of call forwarding – and getting callers to their intended recipient within seconds – you and your colleagues never have to worry about missing a call from a client or patient again.
Who uses Follow Me? The Follow Me service works well for all sorts of teams and companies, including those with multiple locations, those with callers or patients who call outside of business hours, those whose hanging or “off” hours schedule keeps them outside of the office more often than not.
Let’s make sure you don’t miss any calls no matter where you are or when. We will be happy to talk about how the Follow Me service, on its own or as part of a customized suite of answering services, can best work for you and your business. Contact us and we’ll talk more about your situation, needs and goals.