An Answering Service Can Provide Call Center Benefits for Many Industries
There are a number of industries that can benefit from the use of a call center or answering service in their daily operations. Any company with a telephone and callers should really consider the benefits of more operational help.
These are just a few of the businesses we serve:
When your medical office staff is busy assisting patients in your facility, but other patients are trying to call to make appointments, an answering service can help by handling those calls for you.
We can also route callers to providers, take after hours messages and direct patients to emergency on-call staff in the event of a situation that can’t wait until morning. You’ll never have to worry about your patient health information, since we’re fully HIPAA-compliant and frequently update our team’s HIPAA training.
Law firms small and large rely on telephone operators to take messages from clients, make, change and cancel appointments and update lawyers on the go about changes to court appearances.
Your call center or answering service can do all this and more, helping you stay in touch no matter where you are! Your clients will appreciate the extra touch and you’ll love being free to focus on the law, instead of the phone.
Whether callers are reaching out because a loved one has recently departed or to manage their own end of life planning, it’s crucial that they reach a live, compassionate human operator.
Funeral homes can benefit from the warm, caring phone professionals that an answering service call center provides, as well as appointment setting services to help keep schedules organized.
From plumbers to tow truck drivers and property managers, service providers are often on call all night and need telephone operators who keep the same hours they do. Answering services can track on-call schedules, dispatch workers, take messages for specific employees and more to help service providers work more efficiently.
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